Kristine Gasmin
San Diego,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Front Office Agent
Hilton Garden Inn
San Diego, CA
02.2024 - Current
- Processed payments for room charges, incidentals, and other fees.
- Performed administrative duties including updating guest profiles, and responding to emails and phone calls.
- Performed daily audits of room availability status reports to ensure accuracy of bookings data.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
Records Clerk
County of San Diego
San Diego, CA
02.2024 - Current
- Scanned and uploaded documents into the database in accordance with established procedures.
- Processed court documents.
- Ensure accuracy of information entered into database.
- Assist officers and outstations with tasks such as file transfers, requesting school records, etc.
- Managed inventory of office supplies used in the department.
Hotel Night Auditor
Homewood Suites by Hilton
San Diego, CA
08.2021 - Current
- Ensure the accuracy of financial transactions and daily reports
- Ensures that the night audit procedures are completed and information entered and posted are accurate and balanced
- Performed nightly audit of rooms' charges, taxes, settlements, and credit card postings.
- Assisted management in training new staff members on proper procedures related to hotel operations.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
Front Office Supervisor/Manager on Duty
Hilton Garden Inn
San Diego, CA
11.2022 - 02.2024
- Analyzed financial data to ensure maximum profitability for the hotel.
- Implemented policies and procedures related to the front office operations.
- Supervised front office staff and ensured front desk operations are running smoothly.
- Provided training and guidance to new employees on proper job duties and responsibilities.
- Resolved billing discrepancies promptly and accurately.
Night Auditor
Residence Inn by Marriott
San Marcos, CA
04.2019 - 11.2020
- Balance revenue and settle accounts nightly.
- Audit, reconcile, consolidate and transmit all credit cards in a timely manner.
- Handles all end-of day accounting functions including posting daily room rates and room tax.
- Prepare, maintain and distribute statistical. financial accounting, and auditing.
- Conducted data entry tasks with high accuracy, maintaining integrity of information.
Front Desk Agent
Rodeway Inn and Suites
San Diego
03.2015 - 12.2018
- Inputted guest information into computer system accurately and securely.
- Verified accuracy of room rates and other charges during check-in process.
- Answered phones, responded to inquiries, and took messages.
- Processed payments accurately and efficiently.
- Responded to inquiries and room requests made online, by phone and via email.
Front Desk Manager
Pacific Coast Inn
San Diego
07.2005 - 01.2008
- Handled customer complaints in a professional manner.
- Scheduled staff shifts and assigned duties as needed.
- Implemented policies and procedures related to the front office operations.
- Conducted regular meetings with front office staff members to discuss any issues they may have encountered during their shift hours or when dealing with guests directly at check-in and check-out counters .
- Hired and trained front desk agents and monitored compliance with company procedures.
Education
Bachelor of Science - Public Health
San Deigo State University
San Diego, California05.2019
Associate of Science - Biology Allied Health
San Diego City College
San Diego, California05.2014
Skills
- Exceptional Customer Service
- Leadership Skills
- Problem-solving skills
- Excellent organization and time management skills
- Great interpersonal and communication skills
- Strong Work Ethic
- Time Management
Accomplishments
- Hilton Catch Me At My Best July 2023 Champion
Timeline
Front Office Agent
Hilton Garden Inn
02.2024 - Current
Records Clerk
County of San Diego
02.2024 - Current
Front Office Supervisor/Manager on Duty
Hilton Garden Inn
11.2022 - 02.2024
Hotel Night Auditor
Homewood Suites by Hilton
08.2021 - Current
Night Auditor
Residence Inn by Marriott
04.2019 - 11.2020
Front Desk Agent
Rodeway Inn and Suites
03.2015 - 12.2018
Front Desk Manager
Pacific Coast Inn
07.2005 - 01.2008
Bachelor of Science - Public Health
San Deigo State University
Associate of Science - Biology Allied Health
San Diego City College
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