Kristine (Kris) Flock
Onalaska,WI
Summary
Maintain the highest level of professionalism in all interactions. Communicate clearly and promptly with internal/external customers. Demonstrate meticulous attention to detail in all tasks, from document preparation to scheduling. Identify potential issues and offer solutions before they become problems. Adapt to changing priorities and demands with a positive attitude. Seek opportunities for professional development and skills enhancement. Be open to feedback and continuously strive to improve performance.
Overview
31
31
years of professional experience
Work History
Internal Ops & LogisticsBusiness Group Coor
Organic Valley/CROPP
Cashton, WI
12.2015 - Current
- Established clear communication channels between departments; facilitated weekly meetings between department heads to discuss goals and objectives.
- Monitored service delivery, identified areas for improvement, and implemented necessary changes to ensure customer satisfaction.
- Provided leadership direction and guidance throughout the organization; promoted a culture of collaboration among staff members.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Appointment Scheduling Specialist
Gundersen Health System
La Crosse, WI
05.2011 - 12.2015
- Collaborated with colleagues across departments to ensure seamless communication between teams involved in the scheduling process.
- Processed cancellations and rescheduling requests promptly while maintaining accurate records of changes.
- Resolved customer complaints quickly and efficiently while maintaining high levels of professionalism at all times.
- Met regularly with management team to discuss progress towards goals and objectives related to appointment scheduling operations.
- Scheduled for 9 departments - 80 providers and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Pupil Service Secretary
Norwalk-Ontario-Wilton School District
Ontario, WI
08.2009 - 05.2011
- Scheduled IEP meetings for special education students, parents & appropriate personnel, including maintaining filing systems.
- Greeted parents, answered phone calls and responded to emails in a timely manner.
- Handled confidential documents in an organized fashion according to established protocol.
Executive Assistant to CEO
Century Foods International
Sparta, WI
12.1993 - 03.2000
- Processed all stock agreements and bonds for stockholders
- Maintained confidential records and files related to executive operations.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
- Ensured that all relevant paperwork was completed accurately prior to submission for approval.
- Managed all aspects of catering needs for special events hosted by the organization.
Education
Associate of Business Administration -
Western Technical College
La Crosse, WI05-1986
Skills
- Operational Excellence
- Staff Development
- Logistics Management
- Customer Service
- Goal Setting
- Business development understanding
- Communication improvements
- MS Office
- Cross-Functional Communication
Accomplishments
- CROPP Customer Service Above & Beyond Quarterly Award
Affiliations
- Work life balance raising four (4) children, sporting events, keeping up with household while working full-time
Timeline
Internal Ops & LogisticsBusiness Group Coor
Organic Valley/CROPP
12.2015 - Current
Appointment Scheduling Specialist
Gundersen Health System
05.2011 - 12.2015
Pupil Service Secretary
Norwalk-Ontario-Wilton School District
08.2009 - 05.2011
Executive Assistant to CEO
Century Foods International
12.1993 - 03.2000
Associate of Business Administration -
Western Technical College
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