Kristine Mary Ramos
Phoenix,AZ
Summary
Well-qualified HR specialist with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
10
10
years of professional experience
Work History
Human Resources Specialist – Trainer
Securitas
Phoenix, AZ
04.2019 - Current
- Create/Update Training Modules Monthly and Annually
- Host Virtual and In Person for Class sizes of 20-30 new hires
- Track Licenses Per State Standards - 50 Employees Per Weekly Rotation
- Teach Guard Card Classes Per DPS Standards
- Effective training one-on-one and in group settings
Team Leader/Management
Target
Phoenix, AZ
11.2011 - 04.2019
- Trained new HR recruits for other locations
- Create guest driven schedules each week and peak holidays
- Track and manage records per compliance standards
- Manages store's payroll, meal compliance, termination compliance, guest driven scheduling for 100+ staff members
- Provides feedback for training employees to reduce turn-over rate & promote development
- Improved Human Resource metrics including attendance culture, meal compliance, and scheduling effectiveness
- Customer Services
- Customer Satisfaction/De-escalation
- Provides services such as process returns, exchanges, and adjustments, payments on REDcard accounts, online orders, and gift registry assistance
- Implement best practices
- Prevented close of non-compliant location
- Ensured store was within food safety standards
- Train and develop employee into training positions/roles
- Coach employees to establish teamwork, accountability, and improve attendance
Education
High school Diploma -
Gladstone High School
Azusa, CA2011
High school Diploma -
Gladstone High School
California2009
Skills
- Ability to cross train and teach new skills
- Creates routines for effective operations
- Dedication to workload and team goals
- Promotes open-door culture
- Procedure Compliance
- Employment Data Tracking
- Employment Recordkeeping
- New Hire Onboarding
- Employee Orientation
- Drug Testing
- Adaptable to Changing Conditions
Additional Information
I have an amazing Pembroke Welsh Corgi named Rookie
Timeline
Human Resources Specialist – Trainer
Securitas
04.2019 - Current
Team Leader/Management
Target
11.2011 - 04.2019
High school Diploma -
Gladstone High School
High school Diploma -
Gladstone High School
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