Kristine N Berry
Port Saint Lucie,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Content Moderator
Teleperformance USA
06.2023 - Current
- Review content to determine community guidelines are met while upholding a high standard of accuracy and quality
- Participate in frequent refresher training to always implement correct policies
- Comply with the performance indicators or parameters defined by the specific clients operation
- Review, classify and / or eliminate highly sensitive content, uploaded by users, according to the parameters defined by the client Investigate and resolve complex issues regarding content within agreed-upon turnaround times and standards of quality
- Comply with corporate confidentiality policies and the proper handling of customer information to guarantee the security of the information
- Participate in continuous training programs established by the company for optimal development in the role
- Comply with all the orders, instructions, procedures related and complementary to the role
- Able to moderate traumatic, sensitive and potentially offensive content
- Provide trends and insights to develop improvements to the overall processes and provide recommendations for process, policy and product improvements
- Remain up to date on key workflow changes, operational guidelines, policy updates and Community Standards
Shift Leader
Jon Smith Subs
07.2011 - Current
- Followed all safety procedures, policies and regulations
- Coached team members in techniques necessary to complete job tasks
- Assigned daily tasks to employees and monitored activity and task completion
- Operated POS system to itemize and complete average of customer purchases
- Built long-term customer relationships and advised customers on purchases and promotions
- Shared best practices for sales and customer service with other team members to help improve store’s efficiency
- Communicated clear expectations and goals to each team member
- Handled all customer relations issues accordance with company policies
- Worked with management team to implement proper division of responsibilities
- Answered customer questions about product availability and shipment times
- Welcomed customers into restaurant
- Supervised and directed all merchandise and shipment processing
- Responded to all customer inquiries thoroughly and professionally
- Answered over 50 phone calls all day, addressing customer inquiries, solving problems and providing new product information
- Upheld standards of cleanliness, food handling and safety
- Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation
- Maintained clean dining room, lobby and service areas at all times
- Assisted in cashiering and Point of Sale (POS) system procedures during busy hours
- Assisted with guest inquiries, take-out orders and restaurant cleanliness
- Collaborated on hiring and termination decisions with management
- Adhered to safe work practices
- Verified cash drawer against day’s receipts
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits
Patient Service Representative
Florida Community Health Centers
06.2021 - 02.2023
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Used AthenaOne to schedule appointments.
- Followed document protocols to safeguard confidentiality of patient records.
- Answered constant flow of customer calls with minimal wait times.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Maintained energy and enthusiasm in fast-paced environment.
COVID-19 Contact Tracer
Spherion Staffing
06.2020 - 06.2021
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail, and other platforms.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
- Performed record-keeping by logging client information within secure contact-tracing software.
- Notified and interviewed individuals to ascertain novel coronavirus exposure levels.
- Targeted specific community groups with wellness and disease management information.
- Acted as first point of contact and set appointments.
- Entered daily data in computer systems.
- Scheduled and confirmed appointments for vaccination
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches
Patient Service Representative
Change Healthcare
09.2017 - 06.2020
- Take escalation calls
- Run audits
- Coaching errors
- Schedule and cancel procedures appointment
- Answer multiple lines
- Multi-task
- Train new hire
- Used EPIC to schedule appointments for multiple practices
- Compiled and reviewed medical charts
- Educated patients on plans for treatment and payments
- Assisted patients in filling out check-in and payment paperwork
- Demonstrated ability to lead and motivate outstanding healthcare teams
- Implemented necessary changes based on evaluation of staffing requirements and floor assignments
- Continually improved knowledge, skills, and performance-based on feedback and self-identified professional developmental needs
- Provided patient education
- Assisted in resolving and satisfying client requests and internal operational issues
- Maintained all confidential personnel files, license and CPR compliance records
- Assessed need for, ordered, obtained, and interpreted appropriate lab tests
- Managed over 50 customer calls per day
Customer Service Representative
SPHERION STAFFING AGENCY
09.2017 - 08.2018
- Schedule and cancel Doctor appointment for NYU Langone ands NYU Winthrop
- Answer high volume of calls
- Handle escalating calls
- Performed over 100 audits for team
- Provided elevated customer experience to generate loyal clienteles
Patient Service Representative
Teleperformance
06.2016 - 09.2017
- Connected with prospective clients to set appointments
- Reviewed outgoing bills for eligibility and accurateness
- Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials
- Created and maintained computerized record management systems to record and process data and generate reports
- Strategically planned methods to achieve operational goals and targets
- Maintained compliance with local, state, and federal regulations governing insurance, including Medicare and Medicaid requirements
- Confirmed patient insurance benefits and checked claim statuses
- Responded to special requests and needs
- Answered over 100 calls in timely matter and forwarded to appropriate parties.
Sales Representative
ECO DRINK
01.2015 - 12.2015
- Provided over 20 product samples of ECO Drink, coupons, informational brochures and other incentives to persuade people to buy products
- Recorded quantity of sample and coupon distributions to estimate productivity and sales
- Recommended specific product purchases to meet customers' needs
- Engaged consumers in friendly, energetic and professional manner to encourage them to try samples
Records Clerk
Martin County Sheriff's Office
01.2015 - 01.2015
- Input Data
- Pull Records for Officers and Customers
- Fingerprints
- Entered information from crime reports into police department’s database
- File over 1000 Records
- Followed confidentially regulations to maintain privacy
- Performed daily clerical duties, including typing and filing, and made sure that all tasks were completed on time
Insurance Customer Service Representative
Spherion
01.2012 - 12.2013
- Check over 1000 documents and make sure patient had all requirements to get their dam medicines
- Calculated quotes and educated potential clients on insurance options
- Spent ample time with each customer going over and explaining documents to ensure that everything were understood
- Identified issues and took appropriate action to ensure speedy resolution
- Educated patients on plans for treatment and payments
- Educated patients on medicine and at-home healthcare tools
- Provided patient education
- Used Oracle to schedule and manage patient appointments
Program Staff
Boys & Girls Clubs of America
03.2011 - 06.2013
- To help students to become well-mannered young adults
- Help them with school work
- Shoulder to lean on
- Answer over 30 phone calls
- Maintain clean facility
Sales Representative
Vector Marketing Cutco
04.2010 - 08.2010
- Sold over 20 CUTCO Products Processed credit cards and check payments Traveled door to door and presented product to increased potential buyers
Youth Counselor
YOUTH MEDIA
06.2007 - 09.2007
- Supervised individuals in small group atmosphere to cultivate safety and structure
- Encouraged over 50 children to talk issues out among themselves and without anger, which eased tense situations
- Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening
Education
Indian River State College
Port Saint Lucie, FL05.2023
Diploma - Music
Port St. Lucie High School
Port Saint Lucie, FL2010
Skills
- MS Office Literate (Word, Excel, PowerPoint, Access)
- Verbal & Written Communication
- Schedule Appointments
- Problem Solving
- Cash handling
- Drawer management
- Cash balancing
- Data entry
- Team building
- Customer-service oriented
- Organized
- Team leadership
- Active listening
- Understanding of Content
- Multi-Tasking and Prioritization
- Continuous Improvement Process
- Performance Improvement
- Competitor Review
- Customer Satisfaction
- Team Guidance
Reference
- Jenny Quittell -Supervisor of Change Healthcare:772-607-1726
- Cassandra Flowers- Manager of Mcdonald: 516-449-4688
Timeline
Content Moderator
Teleperformance USA
06.2023 - Current
Patient Service Representative
Florida Community Health Centers
06.2021 - 02.2023
COVID-19 Contact Tracer
Spherion Staffing
06.2020 - 06.2021
Patient Service Representative
Change Healthcare
09.2017 - 06.2020
Customer Service Representative
SPHERION STAFFING AGENCY
09.2017 - 08.2018
Patient Service Representative
Teleperformance
06.2016 - 09.2017
Sales Representative
ECO DRINK
01.2015 - 12.2015
Records Clerk
Martin County Sheriff's Office
01.2015 - 01.2015
Insurance Customer Service Representative
Spherion
01.2012 - 12.2013
Shift Leader
Jon Smith Subs
07.2011 - Current
Program Staff
Boys & Girls Clubs of America
03.2011 - 06.2013
Sales Representative
Vector Marketing Cutco
04.2010 - 08.2010
Youth Counselor
YOUTH MEDIA
06.2007 - 09.2007
Indian River State College
Diploma - Music
Port St. Lucie High School
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