Macy Sales Associate
Macy Las Vegas, Show
Las Vegas, NV
12.2021 - 07.2022
- Prepared merchandise for sales floor by pricing or tagging.
- Helped 50 customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Processed product returns and assisted customers with other selections.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
- Maintained records related to sales, returns and inventory availability.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Provided positive first impressions to welcome existing, new and potential customers.
- Solved customer challenges by offering relevant products and services.
- Recommended accessories and complementary purchases to boost revenue.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Increased 40% sales by offering advice on purchases and promoting additional products.
- Answered customer questions about sizing, accessories and merchandise care.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained customer satisfaction with quick and professional handling of product returns.
