Kristinia Moore
Summerville,SC
Summary
Health Information Specialist with 3 years of experience in medical office setting with vast familiarity of healthcare clinical applications and software. Also with 10+ years in administrative experience. Coordinates timely delivery of medical records and scans documents to secure patient files. Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Health Information Support Specialist
Palmetto Primary Care Physicians
North Charleston, SC
10.2022 - Current
- Developed appropriate and accurate written and oral responses to communicate scientific and health information to public.
- Followed up with patients about medical and healthcare processes.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Input data into computer programs and filing systems.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Maintained accuracy, completeness, and security for medical records and health information.
- Maintain and order Supplies
- Answer incoming and outgoing calls
- Uploading of Medical Records from our incoming medical fax request system (Faxcom)
- Worked with ECW (Incoming daily medical record request and phone messages)
- Work with a third party record print release (Record Quest)
- Accurate upload of patient information due to HIPAA Guidelines
- Monthly Audits (Change Healthcare, Ciox, Inovalon, Aetna, Humana, Optum, Clover Health, and Molina)
- Logging information into Excel
House Manager
Self
Summerville, SC
06.2022 - 10.2022
- Managed day-to-day operation of our home
- Prepared meals and handling chores
- Scheduled and coordinated parent teacher meetings, kids activities, and appointments
- Daily house keeping and organizing
- Oversaw budget to manage expenditures and control costs.
- Helped with weekly homework and any projects
- Keeping everyone on a good schedule
- Planning out weekly and weekend functions
Health Information Specialist
Ciox
Remote
04.2021 - 06.2022
- Sorted, scanned and indexed documents, developed workflows and processed workflow reports to keep clinical records maintained in accordance with guidelines.
- Troubleshot and contacted appropriate areas during system inoperability to reduce downtime.
- Participated in committees to discuss electronic health records and methods to improve overall workflows.
- Retrieved medical data for physicians and patients.
- Directed and assisted pulling and procurement of medical files according to established procedures
- Process patient medical information
- Process patient medical faxes
- Daily use of Epic, Teams, Vyne, Excel and Word
Field Office Specialist
South Carolina Probation, Parole, And Pardon Servi
Berkeley, SC
04.2019 - 04.2021
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided administrative support and assistance to office staff, assisting with productivity and contributing to smooth operations.
- Greeted visitors and escorted them to their destinations
- Answered phones, faxes, and emails while upholding all offender confidentiality protocols and standards.
- Proofread documents and organized records, reports, and documents.
- Created and maintained new filing system, improving file retrieval time by office associates.
- Took offender fingerprints
- Communicated with and interacted with offenders
- input of all new and existing offender cases: Standard, CSP, SRP
- Shock Parole, and New Releases
- Input of Form 9's and 1217's into offender accounts and OMS profiles
- Entry of NCIC Warrants
- Running and Retrieving Offender RAP Sheets
- Handling of money such as cash, checks, and money orders.
- Posting payments to offenders accounts
- Running any and all Weekly/ Monthly, and Yearly Reports
- Assisting probation agents and assigning offenders to correct badge number
Cashier/ Customer Service
Delta Pharmacy
Moncks Corner, SC
12.2017 - 04.2019
- Handled cash, check, and card transactions with consistent attention to detail and maintained balanced drawer.
- Backed up store team members with restocking, merchandising, and cleaning
- Placed customer merchandise orders to fulfill requests and resolve service issues.
- Went beyond basic job requirements to help guests with limited mobility or understanding of store technical systems.
- Helped management solve customer concerns with proactive approaches based on retail knowledge.
- Kept employee and customer areas clean, neat and read for any challenge by using slow periods to tackle routine house keeping.
- Help customers navigate to find what was needed.
- Alphabetize/ organized patient medication bags
- Filled prescriptions orders
- Assisted Pharmacist when needed
- Assisted the drive thru window duties
Student Intern
Cuspids Inc
North Charleston, SC
04.2015 - 06.2015
- Performed administrative duties and staff support tasks.
- Answered incoming calls and directed messages to correct party.
- Supported front office staff by providing word processing of correspondence and reports.
- Greeted visitors and escorted them to their destinations.
- Worked on special projects, taking lead on important project initiatives.
- Recorded/Filed new and existing patient data.
- Input all medical records into electronic medical records system.
- Called to verify patient insurance providers and documented eligibility for billing practices.
- Assisted company owner with daily/weekly inventory of medical products while ensuring filing practices were maintained.
- Assisted company owner with projects and taking leads in those projects.
Waitress
O'Charley's Resturant
Summerville, SC
09.2010 - 09.2011
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Communicated customers' menu choices and special request to kitchen staff to minimize errors.
- Transported food products, cleaned tables and counters, and stocked dining room supplies.
- Upheld high sanitation and safety standards while delivering and serving food.
- Fostered fun atmosphere and family-style work environment.
- Engaged customers in friendly conversation to boost satisfaction and loyalty to restaurant.
- Suggested menu choices such as daily specials and appetizers to increase sales and meet upsell targets.
- Assisted guest with making menu choices
- Used POS system to accurately input orders and process payments.
- Took phone orders for customer pick up or delivery.
- Balanced trays with care to successfully deliver large volumes of food quickly.
Administrative Assistant
Mantech International Corp
North Charleston, SC
03.2010 - 02.2011
- Filed and retrieved documents, introducing more efficient filing system adopted by the company.
- Prioritized and managed multiple task and competing priorities in servicing requests from senior managers.
- Gained valuable skills by learning how to create spreadsheets.
- Proofread documents to check spelling, grammar and compliance with office policies.
- Requested, shipped, and tracked battlefield operational media software for Department of Defense.
- Ensure timely delivery to client of critical operational picture media.
- Annotated and recorded meeting minutes on to company website for civilian and military personnel.
- Assisted development and implementation of new administrative procedures.
Legal Clerk/Courier
Finkel Law Firm
North Charleston, SC
08.2009 - 03.2010
- Organized documents to manage paper and electronic filing systems.
- Proofread legal documents, contracts and correspondence for legal team.
- Copied legal documents/ files for court days.
- Daily office errands
- Distribute mail within the office to Paralegals and Lawyers.
- Process of legal documents.
- Scanning and making copies of court packets.
- Ordered and picked up supplies
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Kept the file room organized and files put away properly.
- Took over front reception duties during receptionist lunch time.
Education
Associate of Applied Science - Medical Billing And Coding/ HIM
Miller-Motte Technical College
North Charleston, SC07.2016
High School Diploma -
Summerville High School
Summerville, SC06.2009
Skills
- Efficient office professional who organizes and prioritizes tasks, working independently with little to no supervision
- Proficient in Microsoft Word, excel, and PowerPoint
- Very resourceful and highly adaptable
- Eager to learn new and improved methods
- Excellent problem solver
- Ability to multi-task, Flexible and adaptable
- Data Collection
- Customer Service
- Account Administration
- Friendly and Patient
- Attention to Detail
- Highly Professional
Timeline
Health Information Support Specialist
Palmetto Primary Care Physicians
10.2022 - Current
House Manager
Self
06.2022 - 10.2022
Health Information Specialist
Ciox
04.2021 - 06.2022
Field Office Specialist
South Carolina Probation, Parole, And Pardon Servi
04.2019 - 04.2021
Cashier/ Customer Service
Delta Pharmacy
12.2017 - 04.2019
Student Intern
Cuspids Inc
04.2015 - 06.2015
Waitress
O'Charley's Resturant
09.2010 - 09.2011
Administrative Assistant
Mantech International Corp
03.2010 - 02.2011
Legal Clerk/Courier
Finkel Law Firm
08.2009 - 03.2010
Associate of Applied Science - Medical Billing And Coding/ HIM
Miller-Motte Technical College
High School Diploma -
Summerville High School