Kristinia Moore
Summerville,SC
Summary
Health Information Specialist with 3 years of experience in medical office setting with vast familiarity of healthcare clinical applications and software. Also with 10+ years in administrative experience. Coordinates timely delivery of medical records and scans documents to secure patient files. Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Health Information Support Specialist
Palmetto Primary Care Physicians
10.2022 - Current
- Developed appropriate and accurate written and oral responses to communicate scientific and health information to public.
- Followed up with patients about medical and healthcare processes.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Input data into computer programs and filing systems.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Maintained accuracy, completeness, and security for medical records and health information.
- Maintain and order Supplies
- Answer incoming and outgoing calls
- Uploading of Medical Records from our incoming medical fax request system (Faxcom)
- Worked with ECW (Incoming daily medical record request and phone messages)
- Work with a third party record print release (Record Quest)
- Accurate upload of patient information due to HIPAA Guidelines
- Monthly Audits (Change Healthcare, Ciox, Inovalon, Aetna, Humana, Optum, Clover Health, and Molina)
- Logging information into Excel
House Manager
Self
06.2022 - 10.2022
- Managed day-to-day operation of our home
- Prepared meals and handling chores
- Scheduled and coordinated parent teacher meetings, kids activities, and appointments
- Daily house keeping and organizing
- Oversaw budget to manage expenditures and control costs.
- Helped with weekly homework and any projects
- Keeping everyone on a good schedule
- Planning out weekly and weekend functions
Health Information Specialist
Ciox
04.2021 - 06.2022
- Sorted, scanned and indexed documents, developed workflows and processed workflow reports to keep clinical records maintained in accordance with guidelines.
- Troubleshot and contacted appropriate areas during system inoperability to reduce downtime.
- Participated in committees to discuss electronic health records and methods to improve overall workflows.
- Retrieved medical data for physicians and patients.
- Directed and assisted pulling and procurement of medical files according to established procedures
- Process patient medical information
- Process patient medical faxes
- Daily use of Epic, Teams, Vyne, Excel and Word
Field Office Specialist
South Carolina Probation, Parole, And Pardon Servi
04.2019 - 04.2021
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided administrative support and assistance to office staff, assisting with productivity and contributing to smooth operations.
- Greeted visitors and escorted them to their destinations
- Answered phones, faxes, and emails while upholding all offender confidentiality protocols and standards.
- Proofread documents and organized records, reports, and documents.
- Created and maintained new filing system, improving file retrieval time by office associates.
- Took offender fingerprints
- Communicated with and interacted with offenders
- input of all new and existing offender cases: Standard, CSP, SRP
- Shock Parole, and New Releases
- Input of Form 9's and 1217's into offender accounts and OMS profiles
- Entry of NCIC Warrants
- Running and Retrieving Offender RAP Sheets
- Handling of money such as cash, checks, and money orders.
- Posting payments to offenders accounts
- Running any and all Weekly/ Monthly, and Yearly Reports
- Assisting probation agents and assigning offenders to correct badge number
Cashier/ Customer Service
Delta Pharmacy
12.2017 - 04.2019
- Handled cash, check, and card transactions with consistent attention to detail and maintained balanced drawer.
- Backed up store team members with restocking, merchandising, and cleaning
- Placed customer merchandise orders to fulfill requests and resolve service issues.
- Went beyond basic job requirements to help guests with limited mobility or understanding of store technical systems.
- Helped management solve customer concerns with proactive approaches based on retail knowledge.
- Kept employee and customer areas clean, neat and read for any challenge by using slow periods to tackle routine house keeping.
- Help customers navigate to find what was needed.
- Alphabetize/ organized patient medication bags
- Filled prescriptions orders
- Assisted Pharmacist when needed
- Assisted the drive thru window duties
Student Intern
Cuspids Inc
04.2015 - 06.2015
- Performed administrative duties and staff support tasks.
- Answered incoming calls and directed messages to correct party.
- Supported front office staff by providing word processing of correspondence and reports.
- Greeted visitors and escorted them to their destinations.
- Worked on special projects, taking lead on important project initiatives.
- Recorded/Filed new and existing patient data.
- Input all medical records into electronic medical records system.
- Called to verify patient insurance providers and documented eligibility for billing practices.
- Assisted company owner with daily/weekly inventory of medical products while ensuring filing practices were maintained.
- Assisted company owner with projects and taking leads in those projects.
Waitress
O'Charley's Resturant
09.2010 - 09.2011
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Communicated customers' menu choices and special request to kitchen staff to minimize errors.
- Transported food products, cleaned tables and counters, and stocked dining room supplies.
- Upheld high sanitation and safety standards while delivering and serving food.
- Fostered fun atmosphere and family-style work environment.
- Engaged customers in friendly conversation to boost satisfaction and loyalty to restaurant.
- Suggested menu choices such as daily specials and appetizers to increase sales and meet upsell targets.
- Assisted guest with making menu choices
- Used POS system to accurately input orders and process payments.
- Took phone orders for customer pick up or delivery.
- Balanced trays with care to successfully deliver large volumes of food quickly.
Administrative Assistant
Mantech International Corp
03.2010 - 02.2011
- Filed and retrieved documents, introducing more efficient filing system adopted by the company.
- Prioritized and managed multiple task and competing priorities in servicing requests from senior managers.
- Gained valuable skills by learning how to create spreadsheets.
- Proofread documents to check spelling, grammar and compliance with office policies.
- Requested, shipped, and tracked battlefield operational media software for Department of Defense.
- Ensure timely delivery to client of critical operational picture media.
- Annotated and recorded meeting minutes on to company website for civilian and military personnel.
- Assisted development and implementation of new administrative procedures.
Legal Clerk/Courier
Finkel Law Firm
08.2009 - 03.2010
- Organized documents to manage paper and electronic filing systems.
- Proofread legal documents, contracts and correspondence for legal team.
- Copied legal documents/ files for court days.
- Daily office errands
- Distribute mail within the office to Paralegals and Lawyers.
- Process of legal documents.
- Scanning and making copies of court packets.
- Ordered and picked up supplies
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Kept the file room organized and files put away properly.
- Took over front reception duties during receptionist lunch time.
Education
Associate of Applied Science - Medical Billing And Coding/ HIM
Miller-Motte Technical College
North Charleston, SC07.2016
High School Diploma -
Summerville High School
Summerville, SC06.2009
Skills
- Efficient office professional who organizes and prioritizes tasks, working independently with little to no supervision
- Proficient in Microsoft Word, excel, and PowerPoint
- Very resourceful and highly adaptable
- Eager to learn new and improved methods
- Excellent problem solver
- Ability to multi-task, Flexible and adaptable
- Data Collection
- Customer Service
- Account Administration
- Friendly and Patient
- Attention to Detail
- Highly Professional
Timeline
Health Information Support Specialist
Palmetto Primary Care Physicians
10.2022 - Current
House Manager
Self
06.2022 - 10.2022
Health Information Specialist
Ciox
04.2021 - 06.2022
Field Office Specialist
South Carolina Probation, Parole, And Pardon Servi
04.2019 - 04.2021
Cashier/ Customer Service
Delta Pharmacy
12.2017 - 04.2019
Student Intern
Cuspids Inc
04.2015 - 06.2015
Waitress
O'Charley's Resturant
09.2010 - 09.2011
Administrative Assistant
Mantech International Corp
03.2010 - 02.2011
Legal Clerk/Courier
Finkel Law Firm
08.2009 - 03.2010
Associate of Applied Science - Medical Billing And Coding/ HIM
Miller-Motte Technical College
High School Diploma -
Summerville High School
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