Kristin Kay Melendez

One Yield product owner responsible for defining and facilitating the One
Yield product strategy, vision, and multi-year road map to support Marriott
International's Commerce Strategy
Responsible for the One Yield and HPP initiative budgets (more than $5M
annual), and provide leadership with pricing, yielding, budget planning, and
reporting projects impacting One Yield (e.g., Distribution, Loyalty, Digital
and Global Operations)
Lead the One Yield Solution Team (subject matter experts) responsible for
executing the One Yield solution strategy (e.g., demand forecasting,
hurdles, Inventory optimization, attribute-based inventory, and non-room
product capabilities), facilitating collaboration with other solution leads, and
leading system capability development with Global Technology Partners
Lead the One Yield – Pricing Solution Team responsible for executing the
pricing solution strategy (e.g., Retail Pricing Optimizer, Premium Room
Pricing), facilitating collaboration with other solution leads, and leading
system capability development with Global Technology partners
Lead the HPP Solution Team responsible for executing the HPP solution
strategy, facilitating collaboration with other solution leads, and leading
system capability development with Global Technology Partners
Develop and drive implementation plans for new revenue capabilities
within One Yield and HPP partnering with change management.

• Examine, analyze, and evaluate operations of assigned Marriott, IHG, and Hilton hotels to ensure maximum profitability, outstanding customer experience, and adherence to company and franchise standards and policies
• In addition, in my role, I utilize allocated and direct resources as needed to ensure that business plans, corporate initiatives, and cultural perspectives are incorporated into the market.
• As a seasoned hotel professional I posses strong verbal and written communication skills, I am detail-oriented, and have had success leading a team to top-level performance
• Understands and drives business metrics and performance measurements to ensure effectiveness, high performance, and compliance within the market
• Maintains regular communication with hotel GMs to determine progress in meeting the essential goals and objectives of staffing and scheduling at their sites
• - Provide senior leadership and strategic direction to the regional team
  - Manage and oversee the operations of multiple locations within the region
  - Develop and implement strategic plans to achieve business objectives
  - Lead and motivate a team of managers and staff members
  - Drive process improvement initiatives to enhance operational efficiency
  - Identify and pursue new business development opportunities
  - Negotiate contracts and agreements with clients and vendors
  - Ensure compliance with company policies and industry regulations
  - Collaborate with other regional directors to share best practices and drive overall revenue.
• Maximize the results within the assigned hotels by growing market share (penetration, REVPAR, and revenue management), ensuring established cost controls are consistently in line and that quality standards for superior service and product excellence are managed within maximizing long term hotel profit.

• Responsible for various Hotel departments, including, but not limited to: Front Desk, Housekeeping, Guest Services, Valet, Concierge, Gift Shop, Uniform Room, Catering (varies by property), Internal Maintenance (varies by property) and Pool (varies by property)
• Work with Corporate Revenue Management to effectively yield the Hotel inventory and manage Hotel rates, devise packages, promotions, and strategies to drive revenue in accordance with budget
• Maintain labor and operating budgets for all departments reporting to position
• Prepare a yearly budget for departments and forecast the financial outcome of departments
• Complete special project assignments as needed and look for areas of innovation designed to improve Guest Service, Team Member, or operational effectiveness
• Establish efficient productivity through assistance from department Leadership
• Maintain and evaluate departmental staffing levels.

• Manage and develop the performance of all operating departments Front Office, Guest Services, Housekeeping, Engineering, and Food & Beverage to insure the highest possible levels of guest satisfaction in a cost-efficient manner
• Developed, implemented, monitored, and participated in a comprehensive sales and marketing plan that results in optimum rate and occupancy for the hotel
• Protected and enhanced the value of all hotel assets through appropriate programs for all departments through the capital budgeting process.

• Assist in daily operation of the department, to ensure ultimate efficiency and quality service
• Perform any special projects deemed necessary by the Director of Hotel Operations
• Ensure efficiency and effectiveness of the Front Office, Housekeeping, Public Areas, Valet, VIP Registrations, and Concierge by monitoring staffing levels and proper assignment according to occupancy percentage, arrival and departure patterns, also including any special events
• Demonstrated an ability to motivate and communicate effectively with humility and respect, which was the reason of my success in being able to not only attract and retain top talent
• Managed and supported all financial aspects of the resort by reviewing and maintaining monthly P & L reports, worked with regional accounting partners to ensure compliance.