KRISTIN L. BURKE
Saint Johns,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
27
27
years of professional experience
Work History
Office Manager
Southern Impact Homes
09.2022 - Current
- Effectively handled high-call volume, facilitating more than 100 customer interactions daily, while seamlessly orchestrating schedules of five sales professionals through client management system, Monday.com.
- Managed company's financial health by creating and monitoring budgets, tracking expenses, and optimizing resource allocation to maximize profitability.
- Maintained up-to-date knowledge of local, state, and federal regulations, requesting permits to ensure full compliance and avoiding costly fines or delays.
- Collaborated with marketing and sales teams to enhance company's brand visibility and market presence, contributing to increased project inquiries and revenue growth.
Office Manager
Koehler Homes Inc.
06.2018 - 08.2022
- Managed company's financial health by creating and monitoring budgets, tracking expenses, and optimizing resource allocation to maximize profitability.
- Developed and executed strategic plans to expand market reach and increase annual revenue by 8.5million over 5 years.
- Effectively communicated with clients, architects, engineers, and subcontractors to ensure project objectives, timelines, and budgets were met.
- Successfully navigated economic challenges, such as material price fluctuations and market volatility, to maintain financial stability and profitability.
Dental Office Manager
Dr. Russell Okihara DMD
06.2010 - 08.2015
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Supervised and led team of dental hygienists and support staff of 6+.
Flight Attendant
American Airlines
09.2000 - 02.2010
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Customer Service Specialist
American Airlines
09.1996 - 09.2000
- Assisted customers with ticket purchases, trip planning, pricing inquiries, and scheduling requests, ensuring seamless booking experience.
- Demonstrated commitment to delivering outstanding service by engaging with customers, promptly addressing inquiries, and effectively resolving customer complaints to their satisfaction.
- Proficiently organized and issued all necessary documentation, including tickets, travel insurance policies, and detailed itineraries, to facilitate hassle-free travel experience for customers.
- Fostered successful collaboration within diverse team of colleagues to achieve common goals, proactively addressing product and service-related issues and enhancing overall customer satisfaction.
Skills
- Office Management Software
- Excellent Multitasking Abilities
- Profit and Loss Statements
- Budgeting
- Microsoft Office
- Travel Coordination
- Administration, Scheduling and Operations
- Calculate Commissions
- Conflict Management
- Cash Flow and Reconciliation
Timeline
Office Manager
Southern Impact Homes
09.2022 - Current
Office Manager
Koehler Homes Inc.
06.2018 - 08.2022
Dental Office Manager
Dr. Russell Okihara DMD
06.2010 - 08.2015
Flight Attendant
American Airlines
09.2000 - 02.2010
Customer Service Specialist
American Airlines
09.1996 - 09.2000
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