Summary

Overview

Work History

Education

Skills

Languages

Certification

References

Work Preference

Timeline

Open To Work

Kristin M Caminiti

Cooper City,FL

Summary

I am a dedicated, self-driven professional with a strong background in enhancing customer experiences and improving operational efficiency. I thrive on leading teams to exceed performance goals while independently resolving challenges to optimize customer satisfaction and streamline processes. My aspirations for my professional career are to apply my communication, problem-solving skills, and organizational skills in a customer service role, with a commitment to delivering outstanding support and fostering organizational success.

Overview

years of professional experience

Years of experience in high volume dining

Years of management experience

Years of administrative and operations experience

Work History

Senior Server, Upscale Seafood Dining

The Rustic Inn Crabhouse

Fort Lauderdale, Florida

09.2024 - Current

Leverage exceptional interpersonal and client- relationship skills to build immediate rapport, trust and repeat clientele
Deliver high-touch, personalized service with a natural ability to read guests, anticipate needs, and tailor the dining experience.
Consistently drive upsells and increased check averages through authentic connection, product knowledge, and consultative recommendations
Known for warm, nurturing and engaging service style that makes guests feel genuinely cared for and valued.
Demonstrate strong guest relationship management creating loyal guest relationships through memorable, relationship-driven hospitality
Excel in persuasive communication, guiding guests confidently through menu selections, pairings, and premium offerings.
Maintain a service standard rooted in generosity, attentiveness, and emotional intelligence, resulting in high guest satisfaction and positive feedback.

Lead Server and Bartender

Sandbar Sports Bar and Grill

Coconut Grove , FL

03.2018 - 09.2024

Played a pivotal role in transforming a $1.5 million-a-year business into a $3 million dollar operation by driving exceptional customer satisfaction, enhancing team performance, and collaborating with management on strategic initiatives.
Consistently ranked as the top-performing team member in sales for seven consecutive years by delivering personalized service and anticipating guests' needs.
Collaborated with management to curate beverage selections, ensuring alignment with customer preferences, market trends, and enhancing the guest experience.
Trained and mentored new staff members in upselling techniques, customer service best practices, and beverage knowledge, fostering a high-performing team environment.
Increased ADS per customer by utilizing advanced upselling techniques, and offering personalized recommendations.

High Volume Breakfast Server

Cracker Barrel Restaurant

Cooper City , Fl

09.2016 - 05.2018

Provided fast, accurate service in the highest volume and highest revenue Cracker Barrel location in the country.
Managed continuous table turns and large sections during peak breakfast rush in an extremely fast paced environment.
Demonstrated speed, multitasking, and attention to detail while handling high check counts and large party flow
Collaborated with kitchen and FOH teams to ensure smooth service execution during peak hours.
Consistently ranked as top specialty coffee seller among 40+ servers; selected by corporate leadership to be featured in internal training video demonstrating effective upselling and guest engagement techniques for new hires

Operations Manager, Customer Experience

Guess

Miami , FL

10.2011 - 07.2017

Played a pivotal role in managing operations at the top-performing Guess store in the nation, located in the Dolphin Mall, recognized as a corporate-focused store for its exemplary sales performance and market trends.
Collaborated directly with corporate executives during regular visits to provide feedback on sales strategies, market trends, and consumer behavior influencing national business strategies and initiatives.
Successfully reversed negative sales in three underperforming departments, achieving YTD positive growth through targeted team training, data-driven merchandising, and customer-centric solutions.
Handpicked by corporate leadership to oversee new store openings across South Florida, leveraging expertise in customer-focused merchandising and team development to ensure successful launches.
Developed optimized scheduling and logistics processes to maximize team productivity and maintain seamless daily operations in a high-traffic retail environment.
Led cross-departmental teams in exceeding sales goals, enhancing overall customer engagement, and contributing to the store's status as a national leader in retail performance.
Utilized expert analytical skills to identify sales trends and create targeted marketing and merchandising plans, directly driving revenue growth.
Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Developed new employees and on-going performance assessment of current employees.
Reduced operational risks while organizing data to forecast performance trends.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Trained and guided team members to maintain high productivity and performance metrics.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Assisted in recruiting, hiring and training of team members.

Fine Dining Server

Cibo Wine Bar

Miami , Fl

09.2012 - 07.2014

Delivered elevated, personalized service in an upscale, high volume Italian Wine Bar environment
Demonstrated in-depth knowledge of Italian cuisine, wine pairings, and tasting profiles to guide guest selections.
Managed full service dining experience from greeting through close, ensuring exceptional attention to detail.
Built strong guest rapport, resulting in repeat clientele and high satisfaction
Collaborated with kitchen and bar teams to ensure seamless service and timing
Handled cash, POS systems (TOAST), and high value checks with accuracy and professionalism.

Customer Service and Administrative Specialist

Florida International University, Modesto A. Maidique Campus

Miami, FL

08.2010 - 12.2012

Demonstrated adaptability and multitasking in a fast-paced environment by balancing administrative duties, proctoring, and event representation.
Efficiently scheduled and coordinated appointments for tutors, managing high volumes of inquiries and demonstrating strong organizational skills essential for a fast paced customer service environment, receiving 40 thousand visits annually.
Proctored standardized tests, including the SAT and PERT, uphold strict adherence to testing protocols and maintain a calm and supportive environment.
Served as the office representative during campus-wide events, effectively communicating services to diverse audiences, and alleviating concerns from students and parents.
Resolved customer concerns efficiently to promote satisfaction and loyalty.
Scheduled meetings booked meeting rooms and prepared meeting agendas.
Continually sought methods for improving daily operations, communications with clients, record keeping, and data entry for increased efficiency.

Administrative Assistant Intern

BCRE Brickell Management