Kristin M Caminiti
Cooper City,FL
Summary
I am a dedicated, self-driven professional with a strong background in enhancing customer experiences and improving operational efficiency. I thrive on leading teams to exceed performance goals while independently resolving challenges to optimize customer satisfaction and streamline processes. My aspirations for my professional career are to apply my communication, problem-solving skills, and organizational skills in a customer service role, with a commitment to delivering outstanding support and fostering organizational success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
The Rustic Inn
Fort Lauderdale, Florida
09.2024 - Current
- Resolved customer complaints with efficiency and professionalism.
- Maintained high customer care standards in high-pressure situations.
- Collaborated with team members to ensure delivery of high-quality customer service.
- Ensured efficient multitasking during order processing, meal delivery, and payment collection.
Lead Server and Bartender
Sandbar Sports Bar and Grill
Coconut Grove , FL
03.2018 - 09.2024
- Played a pivotal role in transforming a $1.5 million-a-year business into a $3 million dollar operation by driving exceptional customer satisfaction, enhancing team performance, and collaborating with management on strategic initiatives.
- Consistently ranked as the top-performing team member in sales for seven consecutive years by delivering personalized service and anticipating guests' needs.
- Collaborated with management to curate beverage selections, ensuring alignment with customer preferences, market trends, and enhancing the guest experience.
- Trained and mentored new staff members in upselling techniques, customer service best practices, and beverage knowledge, fostering a high-performing team environment.
- Increased ADS per customer by utilizing advanced upselling techniques, and offering personalized recommendations.
Operations Manager, Customer Experience
Guess
Miami , FL
10.2012 - 07.2017
- Played a pivotal role in managing operations at the top-performing Guess store in the nation, located in the Dolphin Mall, recognized as a corporate-focused store for its exemplary sales performance and market trends.
- Collaborated directly with corporate executives during regular visits to provide feedback on sales strategies, market trends, and consumer behavior influencing national business strategies and initiatives.
- Successfully reversed negative sales in three underperforming departments, achieving YTD positive growth through targeted team training, data-driven merchandising, and customer-centric solutions.
- Handpicked by corporate leadership to oversee new store openings across South Florida, leveraging expertise in customer-focused merchandising and team development to ensure successful launches.
- Developed optimized scheduling and logistics processes to maximize team productivity and maintain seamless daily operations in a high-traffic retail environment.
- Led cross-departmental teams in exceeding sales goals, enhancing overall customer engagement, and contributing to the store's status as a national leader in retail performance.
- Utilized expert analytical skills to identify sales trends and create targeted marketing and merchandising plans, directly driving revenue growth.
Customer Service and Administrative Specialist
Florida International University, Modesto A. Maidique Campus
Miami, FL
08.2010 - 12.2012
- Demonstrated adaptability and multitasking in a fast-paced environment by balancing administrative duties, proctoring, and event representation.
- Efficiently scheduled and coordinated appointments for tutors, managing high volumes of inquiries and demonstrating strong organizational skills essential for a fast paced customer service environment, receiving 40 thousand visits annually.
- Proctored standardized tests, including the SAT and PERT, uphold strict adherence to testing protocols and maintain a calm and supportive environment.
- Served as the office representative during campus-wide events, effectively communicating services to diverse audiences, and alleviating concerns from students and parents.
Education
BBA - Business Administration Human Resources
Florida International University
Miami, FL06-2015
High School Diploma -
Cooper City High School
Cooper City, FL06-2010
Skills
- Adaptability: Thrives in fast-paced settings, while maintaining professionalism
- Customer Service: Skilled in resolving issues and providing clear, professional communication
- Problem-Solving: Effective at managing priorities and delivering solutions under pressure
- Organizational Skills: Proficient in scheduling, record-keeping and using Microsoft Office programs
- Technical Expertise: Experienced with HRIS, Brass-ring/MyTalent, and customer data systems
Languages
English
Full Professional
Certification
- Food Handlers Certification
References
Available on request.
Timeline
Food and Beverage Attendant
The Rustic Inn
09.2024 - Current
Lead Server and Bartender
Sandbar Sports Bar and Grill
03.2018 - 09.2024
Operations Manager, Customer Experience
Guess
10.2012 - 07.2017
Customer Service and Administrative Specialist
Florida International University, Modesto A. Maidique Campus
08.2010 - 12.2012
BBA - Business Administration Human Resources
Florida International University
High School Diploma -
Cooper City High School
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