Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Kristinn Massay
Georgetown,TX
Summary
Top-notch Chief Administrative Officer with proven track record of success leading and growing organizations. Strong background in strategic planning, financial management and team development. Skilled in identifying opportunities and implementing practical business strategies with commitment to staying informed about latest trends, technologies and best practices.
Overview
10
10
years of professional experience
Work History
Chief Administrative Officer
SH130 Municipal Management District (SH130 MMD)
03.2022 - Current
- Spearheaded major operational initiatives, including transitioning programs to a shared services model, aligning efforts with organizational goals, and improving employee and stakeholder satisfaction by 20%
- Managed daily operations across multiple departments, optimizing processes to achieve a 30% reduction in inefficiencies, resulting in significant productivity gains and cost savings
- Led IT infrastructure upgrades, ensuring seamless integration of new technologies to enhance system reliability and data accuracy, reducing downtime by 25%
- Developed and led cross-functional teams, fostering a culture of continuous learning, customer service excellence, and collaboration while providing mentorship and growth opportunities to team members
- Directed change management initiatives, clearly communicating transformations to stakeholders, providing training and support, and ensuring smooth transitions.
Office Administrator
OroSolutions
05.2019 - 03.2022
- Managed HR functions, vendor negotiations, and building operations, driving efficiency improvements that reduced operational costs by 15%
- Negotiated vendor contracts and optimized service delivery while supporting key executive initiatives
- Oversaw HR-related functions, including onboarding and offboarding processes, employee benefits administration, and compliance with company policies.
Field Operations Manager
HMS Worldwide
05.2017 - 05.2019
- Assisted in strategic planning and staff training, monitored performance, and managed cross-functional teams to achieve project goals and enhance client satisfaction
- Maintained client relationships, conducted operational audits, and managed projects to ensure alignment with client expectations and business objectives.
Property Manager
West Campus Lofts
02.2016 - 05.2017
- Led the management of a new property lease-up, achieving significant tenant satisfaction and earning the 2019 Preservation Excellence Award for outstanding property management
- Oversaw daily property operations, resolved tenant issues, and implemented procedures to ensure high standards of property maintenance.
Commercial Real Estate Assistant
Capital City Team
02.2015 - 02.2016
- Utilized real estate license to assist with contract management, property showings, and transaction processing, ensuring compliance and efficiency
- Managed commission processing, developed marketing materials, and supported brokers with administrative tasks and client interactions.
Education
Bachelor of Business Management -
University of Texas of The Permian Basin
Odessa01.2022
Associate’s in Hospitality Management - undefined
Austin Community College
Austin, TX01.2015
Skills
- Strategic Planning & Execution
- Operational Efficiency
- Financial Management & Budgeting
- Cross-Functional Team Leadership
- Stakeholder Engagement
- Process Improvement
- HR & Administrative Management
- Real Estate & Property Management
- Excellent Communication & Interpersonal Skills
- Data Analysis
- Human Resources Management
- Multitasking Abilities
- Reliability
- Training and Development
- Results Orientation
- Policy Development
Software
Trello
QuickBooks
Billcom
SharePoint
Wix
Zenefits
Boardbook
Jotform
Teams/Slack
Timeline
Chief Administrative Officer
SH130 Municipal Management District (SH130 MMD)
03.2022 - Current
Office Administrator
OroSolutions
05.2019 - 03.2022
Field Operations Manager
HMS Worldwide
05.2017 - 05.2019
Property Manager
West Campus Lofts
02.2016 - 05.2017
Commercial Real Estate Assistant
Capital City Team
02.2015 - 02.2016
Bachelor of Business Management -
University of Texas of The Permian Basin
Associate’s in Hospitality Management - undefined
Austin Community College
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