Kristinn Massay

Directed finance and accounting operations including accounts receivable, accounts payable, payroll, budgeting, and coordination with auditors produced accurate financial reports for board and stakeholders.

Oversaw HR functions such as interviewing, hiring, onboarding, performance management, and offboarding, ensuring compliance with employment law and organizational policies.

Managed board and executive relations by preparing agendas, compiling reports, scheduling meetings, and serving as the primary liaison between board members, vendors, attorneys, and staff.

Led compliance oversight, researching and implementing government regulations, reviewing contracts, and ensuring adherence at both the property and organizational level.

Directed property acquisition and compliance processes at the PFC level from initial review through closing and ongoing reporting.

Implemented and revised operational policies and systems, including software management, IT/equipment oversight, and back-office infrastructure.

Managed marketing and communications, including website oversight and vendor coordination.

Administered the Rental Assistance Program, including accounting, funding, reporting, and serving as liaison between the board, RRISD, tenants, and property management teams.

Directed administrative operations across finance, HR, and executive support functions, ensuring smooth day-to-day operations for a fast-paced software company.

Provided direct support to executives, managing complex calendars, coordinating communications, and serving as liaison between leadership, clients, and cross-functional teams.

Led and mentored administrative staff, fostering collaboration, professional growth, and consistent operational standards.

Implemented and optimized workflows by developing SOPs, streamlining reporting, and enhancing back-office systems to improve scalability and efficiency.

Oversaw financial and HR processes including payroll, onboarding/offboarding, vendor management, and contract review, maintaining accuracy and compliance.

Recognized as a proactive problem solver, able to anticipate needs, navigate ambiguity, and safeguard sensitive information with discretion.

Directed nationwide logistics and operations for 30+ brand activations, overseeing site setup, staffing, vendor coordination, and travel management to ensure seamless execution and brand consistency.

Served as a strategic partner to executive leadership, translating campaign goals into actionable operational plans and supporting the rollout of national promotions.

Streamlined processes and built SOPs, standardizing event setup and breakdown procedures that reduced prep time by 25% and improved execution accuracy.

Led and mentored on-site staff and brand ambassadors, providing training on brand standards, customer engagement, and safety protocols.

Oversaw operational controls including inventory management, promotional asset distribution, and cost tracking, resolving issues quickly while maintaining budgets and timelines.

Recognized for adaptability and problem-solving, consistently delivering results in high-pressure, fast-paced environments with frequent travel and shifting priorities.

Directed full lease-up and stabilization of a multifamily student housing project with a unique mixed-structure design, including a renovated historic school building and modular expansion by Zekelman Industries (Z Modular).

Oversaw leasing, marketing, and resident engagement, achieving full occupancy targets ahead of schedule during the property’s launch phase.

Coordinated cross-functionally with construction teams, developers, and ownership to align operational readiness with ongoing renovation and modular installation.

Built operational systems from the ground up, including rent collection, maintenance coordination, resident onboarding, and tenant-facing procedures.

Managed vendor contracts and service delivery, ensuring timely property readiness and consistent quality standards pre- and post-construction.

Produced executive reports and resident communications, delivering accurate documentation and insights to support decision-making and resident satisfaction.