Kristin Nathalia Ferreras Lora
Ann Arbor,MI
Summary
Diligent College Student focused on Community and Global Public Health Major and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, responding to requests and finding appropriate solution to issues.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Lieutenant Colonel Charles S. Kettles VA Hospital
Ann Arbor, MI
10.2023 - Current
- Responded to customer inquiries via phone, email, and in person.
Sales Representative
Hollister.Co
San Antonio, TX
06.2022 - 01.2024
- Trained new team members in cash register operation, stock procedures and customer services.
- Built and maintained relationships with peers and upper management to drive team success.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Front Desk Clerk
Hardin Memorial Health
Elizabethtown, KY
10.2019 - 03.2020
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Maintained clean and presentable reception area to maintain professional business reputation.
- Managed customer complaints and rectified issues to complete satisfaction.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Responded to inquiries and room requests made online, by phone and via email.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
Education
Some College (No Degree) - Public Health
University of Michigan - Ann Arbor
Ann Arbor, MI04-2026
Skills
- Good work ethic
- Team building
- Communication
- Conflict resolution
- Personnel training
- On-site product demonstrations
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
- Adult CPR
- U.S. Health Insurance Portability and Accountability Act (HIPPA)
Affiliations
- John McCain International Scholarship for Military Families Recipient 2024. Issue by the United States Department of State Bureau of Educational and Cultural Affairs.
College Study Abroad
- Summer Community Public Health Santiago de Los Caballeros, Dominican Republic 2024.
Timeline
Front Desk Receptionist
Lieutenant Colonel Charles S. Kettles VA Hospital
10.2023 - Current
Sales Representative
Hollister.Co
06.2022 - 01.2024
Front Desk Clerk
Hardin Memorial Health
10.2019 - 03.2020
Some College (No Degree) - Public Health
University of Michigan - Ann Arbor
- Adult CPR
- U.S. Health Insurance Portability and Accountability Act (HIPPA)
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