KRISTIN BARRETT
NORTH PALM BEACH,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the financial industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
21
21
years of professional experience
Work History
Card Services Representative
Velocity Community Credit Union
03.2022 - Current
- Supported continuous improvement initiatives within the department through active participation in training sessions or workshops aimed at enhancing professional development.
- Maintained compliance with federal and state laws and company policies and procedures.
- Improved cross-selling results by identifying opportunities to promote additional products and services to clients.
- Took ownership of mistakes and problems until issue resolved to customer's satisfaction.
- Optimized phone support by fielding high call volumes while maintaining composure and professionalism under pressure.
- Communicated with customers on phone about accounts.
- Contributed to a positive team environment, sharing knowledge, skills, and expertise with colleagues as needed.
- Increased efficiency in dispute resolution, maintaining detailed documentation and thorough investigations.
- Demonstrated accuracy in processing financial transactions such as payments, balance transfers, and credit limit increases.
- Educated clients about credit card benefits such as rewards programs or promotional offers leading to better utilization of available resources.
- Reduced fraud losses by diligently monitoring transaction activity and collaborating with the fraud department.
Branch Manager
Velocity Community Credit Union
02.2019 - 03.2022
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
- Fostered strong relationships with clients by addressing their needs promptly and providing personalized financial solutions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Member Consultant
Velocity Community Credit Union
01.2012 - 02.2019
- Resolved complex issues promptly, minimizing negative impact on member experience.
- Boosted customer retention rates through proactive communication and followup.
- Enhanced member satisfaction by addressing concerns and providing tailored solutions.
- Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to ensure best practices were followed.
- Educated members on the benefits of various membership options, driving informed decision making.
- Delivered exceptional customer service, exceeding member expectations consistently.
- Developed strong relationships with members, fostering loyalty and trust.
- Managed membership accounts, ensuring accurate billing and timely payments.
- Promoted additional services to existing members, increasing revenue opportunities for the organization.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Informed customers of promotions to increase sales productivity and volume.
- Trained new employees on customer service, money handling and organizing strategies.
Administrative Assistant / Bookkeeper
All Safe & Lock
05.2007 - 01.2012
- Administrative Assistant to company CEO
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Completed payroll for employees and maintained detailed records of procedures.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
Head Teller
Florida Capital Bank
06.2005 - 01.2007
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Replenished ATM funds in empty canisters prior to validation process.
- Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Answered inquiries regarding checking and savings accounts and other related products.
- Provided support during audits, gathering necessary documentation and demonstrating compliance with internal controls.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Coordinated workflow among tellers, assigning tasks and monitoring performance for optimal efficiency during peak hours.
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Strengthened client relationships through exceptional service and proactive identification of financial needs.
- Reduced errors in transactions with vigilant attention to detail and adherence to banking regulations.
- Enhanced customer satisfaction by providing efficient and accurate transaction services.
Teller/Personal Banking Specialist
Bank Atlantic
04.2003 - 06.2005
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Identified sales opportunities and referred customers to branch partners in financial services.
Education
High School Diploma -
Palm Beach Gardens High School
Palm Beach Gardens, FLSkills
- Client Relationship Building
- Cash handling expertise
- Collections experience
- Loan Servicing
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Accounting and bookkeeping
- Operational Efficiency
References
Available upon request
Accomplishments
- Resolved product issue through consumer testing.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany Culture4-day work weekTimeline
Card Services Representative
Velocity Community Credit Union
03.2022 - Current
Branch Manager
Velocity Community Credit Union
02.2019 - 03.2022
Member Consultant
Velocity Community Credit Union
01.2012 - 02.2019
Administrative Assistant / Bookkeeper
All Safe & Lock
05.2007 - 01.2012
Head Teller
Florida Capital Bank
06.2005 - 01.2007
Teller/Personal Banking Specialist
Bank Atlantic
04.2003 - 06.2005
High School Diploma -
Palm Beach Gardens High School
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