Kristin Y. Wilson
Highlands Ranch,CO
Summary
Caring and competent candidate experienced in keeping kids safe while nurturing development with age-appropriate activities. Strong verbal and written communication skills, organized nature and proactive approach to solving problems and managing conflict.
Overview
17
17
years of professional experience
Work History
Front Desk Supervisor
Life Time Fitness Inc.
06.2024 - Current
- Provide exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolve guest complaints with tact and diplomacy, maintaining a positive image for the company
- Train new staff on correct procedures, compliance requirements, and performance strategies.
- Schedule and assign daily work and activities for team members.
- Ensure team members are in compliance with instructor to child ratios.
- Track attendance in classes to ensure budget for instructors is in alignment with business need
Kids Academy Instructor
Life Time Fitness Inc.
05.2024 - Current
- Engages children in interactive activities including organized arts and crafts, singing, sports activities, games while maintaining a safe environment
- Leads a group of up to 10 children ages 3-13 with a fun, positive and outgoing attitude while acting as a role model
- Demonstrates positive attitude and actions through a display of courtesy, service, cooperation, hospitality, sensitivity, and professionalism to internal and external customers
- Maintains cleanliness and order of activities and programming in order to ensure safety
- Promotes monthly events and activities in order to increase participation and revenue
- Ensures use of supplies, snacks and drinks follow the amount prearranged by the department budget
Domestic Engineer
Home Business
06.2020 - Current
- Proven ability to learn quickly and adapt to new situations.
- Works well in a team setting, providing support and guidance.
- Manages time efficiently in order to complete all tasks within deadlines.
- Uses critical thinking to break down problems, evaluate solutions and make decisions.
- Enhances learning environment by incorporating individualized lesson plans tailored to each specific needs.
- Develops comprehensive curriculum covering a broad range of subjects, ensuring well-rounded education.
- Fosters critical thinking skills through engaging discussions and inquiry-based learning techniques.
- Implements hands-on learning activities for improved retention and engagement in subject matter.
Kids Club Coordinator
Anytime Fitness
07.2020 - 02.2022
- Empowered workers to independently handle common issues and maintain strict safety standards.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Established routines and procedures that promoted structured yet flexible learning environment conducive to success.
- Improved student comprehension by incorporating diverse teaching methods and materials.
- Strengthened parent-instructor relationships through regular communication, updates on individual progress, and involvement in activities.
- Observed and adopted new techniques from skilled instructors.
- Promoted classroom safety, collaboration and best practices.
- Evaluated and revised lesson plans and course content to achieve child-centered learning.
Owner
Pete's Treats & Eats
01.2017 - 06.2020
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Enhanced event success by coordinating with clients and understanding their specific catering needs.
- Increased repeat business through strong relationship-building with clients and vendors.
- Maintained high standards of food safety, consistently adhering to all health regulations and guidelines.
- Fostered a positive work environment for staff members, encouraging teamwork and open communication among colleagues.
- Orchestrated community outreach events emphasizing in shelter donations, school fundraisers, and youth sports programs.
Branch Service Manager
Union Bank
02.2014 - 10.2016
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Managed branch operations for optimal efficiency, ensuring smooth daily functioning and minimizing downtime.
- Increased revenue with proactive sales strategies and cross-selling of banking products to customers.
- Implemented staff training programs to enhance employee performance, resulting in improved customer service scores.
- Developed strong relationships with clients, fostering loyalty and trust while driving business growth.
- Conducted regular audits of branch activities, ensuring compliance with regulatory requirements and company policies.
- Boosted team morale through effective communication, recognition of achievements, and creating a positive work environment.
- Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
Branch Service Manager
Wells Fargo Bank, N.A.
02.2008 - 12.2013
- Established strong relationships with key clients through attentive service and expert product knowledge, solidifying their loyalty and trust.
- Implemented efficient inventory management systems to maintain optimal stock levels while minimizing waste and excess costs.
- Cultivated a collaborative work environment by encouraging open communication among team members, promoting positive teamwork dynamics.
- Collaborated with other departments to ensure seamless coordination of joint initiatives, enhancing overall company performance.
- Conducted regular performance reviews for team members, identifying strengths as well as areas requiring further development or training opportunities for continuous growth.
- Led by example, exhibiting strong work ethic and consistently meeting or exceeding individual sales targets while inspiring team members to do the same.
- Enhanced branch reputation through active involvement in local community initiatives, fostering goodwill and generating positive word-of-mouth marketing.
Education
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT09.2019
Bachelor of Science - Business Administration
Barstow Community College
Barstow, CA03.2017
Skills
- Team/Individual Engagement-Emphasis in Youth Development
- Teaching through project-based learning
- Calm Under Pressure
- Professional Telephone Etiquette
- Self-Directed
- Organization and Time Management
References
References available upon request.
Timeline
Front Desk Supervisor
Life Time Fitness Inc.
06.2024 - Current
Kids Academy Instructor
Life Time Fitness Inc.
05.2024 - Current
Kids Club Coordinator
Anytime Fitness
07.2020 - 02.2022
Domestic Engineer
Home Business
06.2020 - Current
Owner
Pete's Treats & Eats
01.2017 - 06.2020
Branch Service Manager
Union Bank
02.2014 - 10.2016
Branch Service Manager
Wells Fargo Bank, N.A.
02.2008 - 12.2013
Bachelor of Science - Business Management
Western Governors University
Bachelor of Science - Business Administration
Barstow Community College
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