Kristiona Pearson
Glen Burnie ,MD
Summary
A well-organized administrative professional, who can adapt at smoothly answering customer questions and highly focused, and able to work well under pressure and multi-tasking to manage diverse office needs. A responsible graduate student guaranteed to contribute strongly within an office administration or customer service role requiring enthusiasm, charismatic communications skills, and an exemplary work ethic. A dependable individual who is ready to take on challenges in a position using problem solving, prioritization skills and people skills to help my team in a demanding environment.
Overview
11
11
years of professional experience
Work History
Nielsen Ratings-Audio Remote Customer Support Rep.
Nielsen Media
10.2022 - Current
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Trained new hires on company policies, procedures, and best practices in customer support roles.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
Administrative Assistant/Team Leader
JWhitaker Trucking Co.
05.2016 - 11.2023
- Compile and type correspondence
- Excellent Microsoft skills, Power Point, Excel, Microsoft Team, SharePoint, Concur, Workplace, Workday, iBuy, Calendar Management, Outlook and domestic and global scheduling
- Update and enter timesheets into the SAF Payroll System
- Maintain and update the schedule for 15+ employees
- Oversee the marketing and new employee orientation
- Provide excellence customer services to 200+ customers per day
- Excellent communication skills and knowledge with outstanding customer services satisfaction
- Function as the team leader and receptionist for 8 employees during the absent of the manager and front office staff
- Oversee closing and assist manager with monetary, and credit card transactions at closing
- Assure the Maryland Code of Standard and Regulations are followed, and that all documentation are update in the system
- Maintain and update the Manager outlook calendar, travel, and expenses reports.
Office Assistant
Lady Bug Kids Spa
06.2013 - 05.2016
- Entered all events into the system via Microsoft Excel
- Created PowerPoint presentation
- Calendar scheduling with email notification to staff on upcoming events
- Assisted with scheduling and invoicing guest
- Meet and greet guests
- Assisted with payment and closing out events
- Conceptualized and coordinated fundraising for the company
- Compiled, created and distributed advertising
- Senior Team leader in the absent of Manager
- Assisted with organizing and planning parties for children aged 6 months to 10 years of age
- Acted as the mascot for Baby Pink Boutique, Big Bird, and Mickey Mouse etc.
Education
Forensic studies -
Bowie High School
Bowie, MarylandHigh School Diploma -
Bowie State University
Bowie, Maryland01.2023
Skills
- Microsoft Office including Word, Excel, PowerPoint, Calendar Management, Outlook, Social Media, Event Planner, and outstanding customer services skills
- Data Management
- Problem-Solving
- Teamwork and Collaboration
- Interpersonal Skills
- Customer Service
- Microsoft Windows and Office
- Call Management
- Organizational Skills
- Tracking and Documentation
- Analytical and Methodical
- Friendly and Patient
Communications
Convey information persuasively both orally and in writing, Facility for building positive relationships and with humor, helpfulness, and cultural sensitivity.
Teamwork
Able to apply lessons learned as a lettered student to motivate and support all team members in assigned tasks and projects. Forensic A+ Science student with the ability to use superb findings and facts to ensure accuracy outcome in projects.
Awards
- Outstanding Youth of Bowie Scholarship Award
- 2016 Student for Best Swimmer
- Outstanding customer service award 2020 and 2021
References
References upon request.
Timeline
Nielsen Ratings-Audio Remote Customer Support Rep.
Nielsen Media
10.2022 - Current
Administrative Assistant/Team Leader
JWhitaker Trucking Co.
05.2016 - 11.2023
Office Assistant
Lady Bug Kids Spa
06.2013 - 05.2016
Forensic studies -
Bowie High School
High School Diploma -
Bowie State University
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