Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Kristi Skeen

Kristi Skeen

Cape Coral,FL

Summary

Reliable front desk attendant with proven customer service skills to meet demands of busy entertainment settings. Accomplishes tasks with minimal direction. Friendly and willing to interact with guests of all ages to promote leagues and tournaments creating enjoyable experiences. Hardworking and passionate employee eager to secure a supervisor position and achieve company goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Bowlero
04.2023 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed pre/post bowling appointments.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Provided exceptional technical assistance, addressing malfunctions with pinsetters promptly and effectively.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Supported management in organizing tournaments, resulting in increased community engagement and participation.

Home Health Caregiver

Home Instead
03.2024 - Current
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patients with daily living activities, improving their overall quality of life.
  • Performed housekeeping duties to maintain a clean, safe, and organized living space for patients.
  • Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
  • Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
  • Supported emotional well-being through companionship services such as reading aloud or playing games together during downtime periods.
  • Maintained detailed records of patient progress and changes in health status, facilitating effective communication among healthcare providers.

Passenger Assistance Agent

Professional Airline Terminal Services
01.2018 - 05.2020
  • Collaborated with other leaders to direct workflow and support smooth operations
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • Demonstrated flexibility in scheduling, adapting to fluctuating airport traffic patterns as needed for optimal efficiency.
  • Explained luggage fees and check-in processes so that travelers were well-prepared and had documents ready.
  • Used wheelchairs and other assistive equipment to transport handicapped and elderly passengers.
  • Responded quickly and effectively to questions from passengers regarding flight schedules, baggage fees and travel directions.
  • Handled oversized items with care, ensuring safe transport while minimizing potential damage.
  • Pushed wheelchair-bound passengers through airport to departure gates, baggage claim and interim destinations.
  • Trained new skycaps on company procedures, fostering teamwork and consistent performance outcomes.
  • Loaded and unloaded baggage and luggage on and off conveyor belts.

Education

Continuing Education - Nursing

Florida SouthWestern State College
Fort Myers, FL
01.2026

Certified Phlebotomy Technician - Phlebotomy

Zeal Technical Institute
North Fort Myers, FL
04.2021

High School Diploma -

Palm Acres Charter High School
Lehigh Acres, FL
12.2016

Skills

  • Leadership Qualities
  • POS Systems
  • Work Ethic and Integrity
  • Customer Service
  • Organizational abilities
  • Patience and Empathy
  • Issue Resolution

Certification

  • Certified Phlebotomy Technician
  • CPR, AED & First Aid Certification, BLS
  • HHA - Home Health Aide

Timeline

Home Health Caregiver

Home Instead
03.2024 - Current

Front Desk Receptionist

Bowlero
04.2023 - Current

Passenger Assistance Agent

Professional Airline Terminal Services
01.2018 - 05.2020

Continuing Education - Nursing

Florida SouthWestern State College

Certified Phlebotomy Technician - Phlebotomy

Zeal Technical Institute

High School Diploma -

Palm Acres Charter High School

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Kristi Skeen