KRISTI VanDeWiele
East Peoria,IL
Summary
Dynamic professional with extensive experience in route optimization, dedicated to ensuring timely and accurate deliveries. Proven ability to leverage strong organizational skills for efficient management of multiple delivery schedules. Consistently maintains high levels of customer satisfaction through reliable service and attention to detail. Committed to enhancing operational efficiency and contributing to overall business success.
Overview
18
18
years of professional experience
Work History
Courier
Federal Express
10.2020 - 10.2025
- Managed efficient route planning to ensure timely deliveries across various locations.
- Oversaw inventory management, ensuring accurate tracking of packages and supplies.
- Trained new couriers on safety protocols and best practices for delivery operations.
- Implemented process improvements that enhanced delivery speed and customer satisfaction.
- Coordinated with logistics teams to optimize load distribution and minimize delays.
- Utilized GPS technology for effective navigation and real-time traffic updates during deliveries.
- Established strong relationships with clients, enhancing service quality and reliability.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
INSURANCE MANAGER
CENTRAL ILLINOIS MEDICAL EQUIPMENT INC.
09.2013 - 10.2020
- Durable Medical Equipment medical billing
- Customer Service
- Filing
- Icd-9 and 10 coding
- Medicare and Medicaid knowledge
- Developed and implemented insurance policies to enhance coverage for medical equipment clients.
- Streamlined claims processing workflows, reducing turnaround times and improving customer satisfaction.
INSURANCE BILLER
AHC INC.
03.2008 - 08.2013
- Billing over 50 hospitals medical claims
Education
ICD-9 CODING CERTIFICATE -
MADISON AREA TECH COLLEGE
01.2005
GED - undefined
EAST PEORIA HIGH SCHOOL
01.1995
Skills
- Medical Terminology, Billing and Coding
- Medical Office Procedures
- Patient Relations
- Insurance Verifications
- HIPAA Rules and Regulations
- Proficient in Excel, Word, Qs1, and Mckesson software
- Claims Filing
- Working independently
- Attention to detail
- Problem-solving
- Customer service
Timeline
Courier
Federal Express
10.2020 - 10.2025
INSURANCE MANAGER
CENTRAL ILLINOIS MEDICAL EQUIPMENT INC.
09.2013 - 10.2020
INSURANCE BILLER
AHC INC.
03.2008 - 08.2013
GED - undefined
EAST PEORIA HIGH SCHOOL
ICD-9 CODING CERTIFICATE -
MADISON AREA TECH COLLEGE