Kristiy Orr
Spokane,WA
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
42
42
years of professional experience
Work History
CNA
Angel Senior Care
Spokane , WA
2020.01 - Current
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Monitored food intake and output as directed by nursing staff.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Provided emotional support to family members during difficult times.
Scheduler
Senior Helpers
Spokane , WA
2013.01 - 2016.03
- Maintained accurate records of all tasks completed by the team.
- Assigned tasks to appropriate personnel based on their skill level and availability.
- Ensured compliance with established policies and procedures related to scheduling activities.
- Communicated schedule changes effectively throughout the organization when necessary.
- Scheduled and confirmed appointments.
- Entered information into system to update status reports.
- Updated reports and daily logs for management use and permanent files.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Maintained positive working relationship with fellow staff and management.
Scheduler
Service Alternatives
Sunnyside , WA
2001.01 - 2010.12
- Worked with foster children, scheduling counseling, doctors appointments, staff time, outings.
- Monthly reports.
- Keeping files up to date.
Office Manager
Albrecht Glass
Sunnyside , WA
1982.06 - 1999.12
- Developed and implemented office policies and procedures.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Ensured compliance with applicable laws regarding employment practices.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Conducted research projects related to new product development or marketing initiatives.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Coded and entered daily invoices with in-house accounting software.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
Education
Some College (No Degree) - Business
CBC College
Pasco, WASkills
- File Management
- Technical Support
- Office Management
- Scheduling
- Clerical Support
- Data Entry
- Bookkeeping
- Administrative Support
- Mail handling
- PC proficient
- Scheduling appointments
- Business operations understanding
- Multitasking and prioritization
- Business Administration
- Schedule Management
- Calendar Management
- Meticulous and organized
- Office equipment operations
- Staff Management
- Organization skills
- Recordkeeping and bookkeeping
- Multi-line telephone skills
- Verbal and written communication
Timeline
CNA
Angel Senior Care
2020.01 - Current
Scheduler
Senior Helpers
2013.01 - 2016.03
Scheduler
Service Alternatives
2001.01 - 2010.12
Office Manager
Albrecht Glass
1982.06 - 1999.12
Some College (No Degree) - Business
CBC College
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