Kristjana Cami
Cohoes,NY
Summary
Resourceful Banking Representative experienced in delivering exceptional customer service and ensuring regulatory compliance. Achieved high productivity through effective communication and problem-solving skills, contributing to positive client experiences. Focused on fostering teamwork and adaptability in fast-paced environments to meet and exceed business goals.
Overview
5
5
years of post-secondary education
9
9
years of professional experience
Work History
Relationship Banking Representative
Community Bank NA
Latham, New York
11.2024 - Current
- Assisted customers with account inquiries and transaction requests, enhancing customer satisfaction.
- Processed loan applications and maintained accurate customer records.
- Educated clients about banking products and services to empower informed decision-making.
- Needs-Based Sales & Referral
- Conducted customer onboarding sessions, facilitating seamless account setup and integration.
Customer Support Specialist
Sam’s Club
Latham, NY
09.2021 - 03.2024
- Assisted members with product inquiries and service requests.
- Resolved customer complaints through effective communication and problem-solving.
- Collaborated with team members to streamline support processes and improve efficiency.
- Educated customers on membership benefits and store policies during interactions.
- Utilized point-of-sale systems to process transactions and manage customer accounts.
Sale Retail
Macys Department Store
Albany, New York
10.2018 - 08.2021
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
Breakfast Server
Marriot Hotel
Latham
03.2017 - 09.2017
- Served breakfast items with attention to guest preferences and dietary restrictions.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Resolved customer complaints in an efficient and professional manner.
- Maintained cleanliness and organization of dining area throughout service shifts.
- Ensured that all tables were cleared quickly after each meal period.
Education
Master Degree in Pharmacy - Albanian Literature
Albanian University
Tirana, Albania 10.2011 - 06.2016
Skills
- Loan processing
- Customer onboarding
- Account management
- Consultative sales
- Client relationship building
- Transaction processing
- Financial services
- Time management
Timeline
Relationship Banking Representative
Community Bank NA
11.2024 - Current
Customer Support Specialist
Sam’s Club
09.2021 - 03.2024
Sale Retail
Macys Department Store
10.2018 - 08.2021
Breakfast Server
Marriot Hotel
03.2017 - 09.2017
Master Degree in Pharmacy - Albanian Literature
Albanian University
10.2011 - 06.2016