Kristjana Novi

I managed daily operations, and coordinated schedules, fostering a strong team dynamic and upholding the legacy of excellence at this historic Yosemite destination

• Led the team in managing transactions accurately and efficiently at the cashier station, ensuring exceptional customer service for stadium visitors during events.

• Provided exceptional customer service by addressing inquiries, assisting with product selections, and ensuring a positive shopping experience for customers in a retail environment.

• Conducted engaging product demonstrations and effectively communicated the unique features and benefits of the IQOS heated product to potential customers, resulting in increased brand awareness and positive consumer interactions.