Kristle Blakely

Work closely with contractors, sales managers, recruiting team and payroll associates.

• Welcome and greet incoming contractors.

• Notify recruiters of arrivals, onboarding, and benefit issues that contractors might be having.

• Assisting accounting and payroll in collecting timecards.

• Communicate with clients on missing timecards.

• Ability to explain insurance forms, W-2 Forms, and I-9 Documentation

• Responsible for general office maintenance and supply inventory.

• Developed and maintained compliance documentation, ensuring all new hires meet regulatory requirements.

• Answer and reroute phone calls.

• Schedule drug screenings and conduct background checks.

· Responsible for monitoring and supporting the daily activities of services being provided to clients in accordance with state regulations and company policy, while ensuring quality coordination of service for our clients and Care Partners.

· Functions as primary support for daily EVV and payroll functions

· Processes and communicates authorization and schedule changes to ensure coordination of service and client satisfaction

· Coordinates utilization of Care Partner teams to ensure fill rate expectations are met

· Research and resolves payroll and billing questions under direction from the Client Service Manager.

· Functions as liaison for Field Supervisors in communicating with payer Case Management teams

· Supports recruiting and onboarding needs of team

• Adjusted bills and refunded money to resolve customers' service or billing complaints.
• Consulted with customers regarding needs and addressed concerns.
• Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
• Data entry
• Loan Processing
• Collection Calls