Results-driven and compassionate healthcare professional with over 20 years of customer service experience, including successful roles as a General Manager and Certified Nursing Assistant. Proven track record in effective team leadership and patient care as a Nursing Coordinator, ensuring high standards of service delivery. Proficient in MS Word and Excel, complemented by ongoing education in Business Administration and Management. Eager to leverage expertise and dedication to drive success in a dynamic new role within the healthcare sector.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Nursing Staff Coordinator
Mohawk Valley Rehabilitation & Nursing
08.2022 - Current
Supervises and coordinates the delivery of patient care by the nursing staff by making hiring decisions.
Establishing professional licensure at hire.
Orientating new staff
Making merit recommendations and helping with developing policies and procedures.
Assuring that CPR and AED certifications are current for all staff.
Scheduling and making the daily assessments of priorities and emergencies.
Communicating with the department heads to understand the staffing needs.
Proficient computer skills, as the staffing assignments are processed electronically.
Excellent interpersonal communication and multitasking skills.
Excellent problem-solving abilities, since schedule conflicts I found to arise that will require creative solutions.
Screened resumes and conducted initial phone screenings to identify qualified candidates for open positions
Managed the scheduling of temporary staff to meet fluctuating business demands
Assisted with onboarding new employees, including completing necessary paperwork and conducting orientation sessions
Maintained accurate and up-to-date candidate records in the applicant tracking system
Coordinated and scheduled interviews for candidates, ensuring a smooth and efficient hiring process
Collaborated with hiring managers to understand staffing needs and requirements for various positions
Managed confidential employee files while maintaining strict confidentiality protocols
CNA - Certified Nursing Assistant
Presbyterian Healthcare Services
04.2016 - 06.2021
Helping patients by supporting personal hygiene and daily living needs, providing comfort, transportation and vital sign monitoring.
Documenting actions by completing reports manually and/or computerized, along with communicating with the nursing supervisor of observations in a change of a patient condition or behavior.
Following policies and procedures by keeping patient information confidential.
Working with others as a team player to provide a strong desire to help the elderly with personal care to enable them to live a dignified life.
Certified Nursing Assistant
MASONIC CARE COMMUNITY
03.2008 - 12.2016
Helping patients by supporting personal hygiene and daily living needs, providing comfort, transportation and vital sign monitoring.
Documenting actions by completing reports manually and/or computerized, along with communicating with the nursing supervisor of observations in a change of a patient condition or behavior.
Following policies and procedures by keeping patient information confidential.
Working with others as a team player to provide a strong desire to help the elderly with personal care to enable them to live a dignified life.
General Manager
TACO BELL
01.2005 - 03.2008
Motivating employees to work as a team through positive coaching.
Scheduling, managing and training employees.
Working closely with management on improving ways to save money and ideas to be more productive.
Full accountability for all results, including labor, food cost and semi variables.
Compliance with Department of Health and stayed updated will all knowledge needed to handle Department of Health inspection.
Education
High School Diploma - undefined
WHITESBORO SENIOR HIGH
Whitesboro, NY
06.2005
Skills
Leadership: lead a team of minimum 25 employees to succeed in getting 100% in the annual CER from the DOH
Patient monitoring: tracked various health metrics to provide timely interventions and improve patient outcome
Alzheimer's care: understanding and validating the feelings of individuals with Alzheimer's or Dementia, even when they struggle to express themselves clearly
Senior care: effective communication is crucial for understanding seniors' needs, providing emotional support, and collaborating healthcare professionals
Caregiving: (20 years) providing personal care, medication management, mobility assistance, nutrition and hydration, emotional support are all key elements plus many more to be a caregiver
Vital Signs: practicing, training, and staying up to date with the latest guidelines
Excel and MS Word: (3 years) creating and managing spreadsheets, data entry and data validation
Home Care: (3 years) participating in certified training programs, workshops and online courses
Scheduling and staffing: ability to effectively communicate with nursing staff, management and other stakeholders Ability to analyze data, identify trends, and develop creative solutions to staffing challenges
Certification
CNA
Additional Information
Leadership with poise, professionalism, and determination.
Excellent verbal and written communication. Time management and organizational skills.
Dependability and flexibility. Multitasking and prioritizing. Empathy and compassion with adaptability.