Kristn Zust
Cleveland
Summary
Dynamic customer service professional with extensive experience at PrimeFlight, excelling in aviation safety regulations and front desk operations. Proven ability to resolve issues efficiently and enhance guest satisfaction through effective communication and budgeting skills. Committed to delivering exceptional service while maintaining high standards of compliance and cleanliness.
Overview
4
4
years of professional experience
Work History
Coustomer Service Angent
PrimeFlight
Cleveland, OH
11.2025 - Current
- Assisting with check-in, printing boarding passes, tagging luggage, and boarding flights.
- Making announcements, checking tickets, and Resolving issues, managing flight delays/cancellations, and Using computerized reservation systems and iPads for flight operations.
- Ensuring compliance with cabin security and procedures.
Front Desk Receptionist
Hotelrl
North Olmsted, OH
12.2022 - 11.2025
- Greeted and assisted guests upon arrival, ensuring a welcoming atmosphere.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Coordinated room bookings and reservations using hotel management software.
- Handled guest inquiries and complaints, providing timely resolutions for enhanced satisfaction.
- Collaborated with housekeeping staff to ensure rooms met cleanliness standards before guest arrivals.
- Processed payments and balanced cash drawer at the end of each shift for financial accuracy.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Dietary Aide
Cleveland Clinic
Cleveland, OH
01.2024 - 06.2025
- Prepared and portioned meals according to dietary guidelines and patient preferences.
- Assisted in maintaining cleanliness and sanitation of food preparation areas.
- Delivered meals to patients, ensuring timely service and adherence to dietary restrictions.
- Collaborated with nutrition staff to update menus based on patient feedback and nutritional needs.
Server
Paramount Senior Living
Cleveland, OH
01.2022 - 07.2022
- Provided exceptional customer service to residents and guests in dining areas.
- Assisted with meal preparation and presentation, ensuring adherence to dietary requirements.
- Maintained cleanliness and organization of dining spaces, contributing to a pleasant atmosphere.
- Collaborated with kitchen staff to efficiently coordinate meal service during peak hours.
Education
High School Diploma -
Medina County Career Center
Medina, OHAssociate of Science - Hospitality
Cleveland State University
Cleveland, OH01-2019
Skills
Cook experience
Coustomer service number
Budgeting
Aviation
Safety regulations
Front desk
Timeline
Coustomer Service Angent
PrimeFlight
11.2025 - Current
Dietary Aide
Cleveland Clinic
01.2024 - 06.2025
Front Desk Receptionist
Hotelrl
12.2022 - 11.2025
Server
Paramount Senior Living
01.2022 - 07.2022
High School Diploma -
Medina County Career Center
Associate of Science - Hospitality
Cleveland State University