Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Kristofer Byers

Middletown

Summary

Results-driven professional with extensive experience in supervising on-road operations. Skilled in developing effective work process plans and conducting performance evaluations, leading to enhanced service quality and compliance with safety standards.

Overview

7
7
years of professional experience
1
1
Certification

Work History

ON-ROAD SUPERVISOR

UNITED PARCEL SERVICE
CITY
11.2019 - Current
  • Supervise the daily performance of service providers, ensuring quality service, improved performance, and compliance with environmental, health, and safety requirements.
  • Encourage sales lead participation, maintain customer relationships, respond to customer concerns, uncover business development opportunities, and create a customer-focused work environment.
  • Manage service providers and other hourly employees.
  • The primary responsibility of my position is to manage and work with on-road employees to maximize efficiency and ensure that packages are delivered in a safe, timely, and professional manner.
  • This includes using the Balanced Scorecard and Quality Improvement Process to track performance against goals, facilitating the execution of the daily dispatch plan, and completing on-road supervision/audit rides.
  • Maintain operational performance by developing and implementing effective work process plans, troubleshooting service inefficiencies, reviewing work processes and schedules, and monitoring costs to budget.
  • Participate in the development and implementation of work process plans to maximize center proficiency and achieve business results.
  • Ensure implementation and maintenance of a Comprehensive Health and Safety Plan.
  • Conduct risk management and safety compliance audits.
  • Maintain employee safety training and certifications.
  • Determine employee training needs to produce continuous development plans.
  • Provide feedback and support.
  • Conduct performance evaluations and resolve individual and group performance issues.
  • Support a collaborative work environment through continuous communication and relationship building.

Preload Operations Supervisor

UPS
West Chester
08.2018 - 11.2019
  • Handles administrative tasks such as scheduling and reporting, requiring strong communication and organizational skills along with familiarity with UPS processes and physical fitness for fast-paced environment.
  • Coordinated training programs for new preload associates.
  • Monitored safety compliance and best practices in sorting areas.
  • Managed scheduling and staffing to meet operational needs.
  • Implemented process improvements to enhance efficiency in loading procedures.
  • Conducted regular performance evaluations of preload staff.
  • Communicated effectively with management regarding operational challenges.
  • Provided assistance with problem solving, conflict resolution, and disciplinary action when necessary.
  • Adhered to all company policies and procedures related to preload operations functions.

Education

BACHELOR OF SCIENCE - Business Management

DELAWARE STATE UNIVERSITY
Delaware

Skills

  • Management and leadership
  • Communication skills
  • Microsoft Office Suite proficiency
  • Process improvement
  • Performance evaluation
  • Health and safety compliance
  • Problem solving
  • Training development
  • Employee supervision
  • Safety compliance
  • Staff training
  • Stormwater management
  • Time management
  • Operational standards
  • Analytical skills
  • Warehouse operations
  • Relationship building
  • Critical thinking

References

Available upon request

Certification

  • Responsible Mgt Person (RMP1) - UPS
  • Security Threat Assess Remove (STAR) - STA

Timeline

ON-ROAD SUPERVISOR

UNITED PARCEL SERVICE
11.2019 - Current

Preload Operations Supervisor

UPS
08.2018 - 11.2019

BACHELOR OF SCIENCE - Business Management

DELAWARE STATE UNIVERSITY

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