Kristofer Collins
Student
Waterloo,ON
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Assigning tasks, training employees, providing feedback, implementing company procedures and mediating interpersonal conflicts. Skilled in teaching new concepts and best practice strategies, successful at motivating and building positive team dynamics to accomplish aggressive goals. It is my belief that employees should feel empowered and purposeful contributing to a company's success.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Supervisor
A&W, Conestoga Mall
Waterloo, ON
03.2022 - Current
- Coordinated employee schedules to keep pace with business needs and meet labour expenditure demands.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Set overall goal of performance at the beginning of a workday and monitored progression on this goal throughout
- Mentored newly hired employees on operating equipment and safety.
- Maintained and logged daily inventory records.
- Counted and corrected any issues with cash tills and petty cash.
- Tracked and prepared daily reports for leadership.
- Delegated tasks and workstations based upon employee strengths and weaknesses.
- Managed intake and invoice logging of supplier shipments.
- Carried out transactions on behalf of the business in the event we ran out of priority supplies
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Team Member
Tim Hortons, Superior Court
Burlington, ON
07.2017 - 01.2021
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Worked with a large team much of the time, occasionally in a high-stress and high-speed environment, where communication was key to effectiveness
- In the event a supervisor was absent, took a leadership role in the form of a floor leader, managing various cleaning tasks, helping dissatisfied customers and ensuring smooth operations amongst fellow team members
- Contributed to team success by completing jobs quickly and accurately.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong cooperative relationships with coworkers and managers.
- Worked scheduled shifts and remained available to work during coworker absences, holidays and busy periods.
- Was laid off in January 2021 due to COVID-19.
Education
High School Diploma -
Assumption Catholic Secondary School
Burlington, WI 09.2016 - 06.2020
BBA - Accounting
Wilfrid Laurier University
Waterloo, ON 09.2021 - Current
Skills
Customer Service
Timeline
Supervisor
A&W, Conestoga Mall
03.2022 - Current
BBA - Accounting
Wilfrid Laurier University
09.2021 - Current
Team Member
Tim Hortons, Superior Court
07.2017 - 01.2021
High School Diploma -
Assumption Catholic Secondary School
09.2016 - 06.2020
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