KRISTOFER HEITZMAN
Creve Coeur
Summary
Knowledgeable and metrics driven with 12 years of experience in meeting deadlines to provide quality products and customer service. Accomplished in exceeding service goals and striving for excellence to deliver solutions to provide a positive customer experience.
Overview
16
16
years of professional experience
Work History
REPAIR TECHNICIAN
CATERPILLAR
East Peoria
10.2017 - Current
- Black Iron Assembly, Undercarriage repair, Cross trained in multiple stations.
- Responsible for responding to multiple calls a day to assist in any area at any given time.
- Upgraded tooling storage and labeling on assembly lines to streamline assembly processes.
- Documented material usage in shipping to gain a better understanding of where costs could be reduced.
- Troubleshot minor problems and reported larger technical issues.
- Met deadlines while maintaining high-quality deliverables.
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Participated in ongoing training to enhance own job skills and knowledge.
- Worked with coworkers to complete tasks.
- Experienced in servicing all of Caterpillar's prime products in the East Peoria Facility building SS.
PLANOGRAM/SALES FLOOR/GROCERY TEAM MEMBER
TARGET
East Peoria
10.2014 - 10.2017
- Executed the transitions and revisions of store aisles to highlight new products and drive sales.
- Ordered essential materials to set and maintain the sales floor to improve guest experiences and product flow.
- Updated signing and graphics throughout the store to effectively display new merchandise.
- Displayed flexibility with the ability to work in multiple areas if needed.
- Provided product information and resolved concerns to assist customers.
- Assisted with new hire orientation and employee training.
- Responded quickly to meet customer needs and resolve problems.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Stocked shelves with products to ensure availability and organization.
- Assisted customers with inquiries and guided them to desired products.
- Maintained cleanliness in the grocery area for a safe shopping environment.
- Worked collaboratively with team members to enhance customer service.
- Checked expiration dates on food items regularly to ensure quality standards were met.
- Stocked shelves with merchandise and rotated products to ensure freshness.
ASSEMBLER, PAINTER, AND QUALITY CONTROL TECHNICIAN
QUALITY METAL PRODUCTS
Peoria
06.2010 - 03.2015
- Conferred with customers by telephone or in-person to provide product or service information.
- Experienced with social media and communications platforms.
- Assembled and packaged various parts.
- Cleaned, painted, and packaged numerous parts.
- Inspected machined parts for any particle debris, deviations, or porosity.
- Investigated and reported questionable test results.
- Monitored testing procedures to ensure that all tests were performed according to established item specifications, standard test methods and protocols.
- Drained, clean and refilled machines and tanks at designated intervals, using cleaning solutions and water.
- Added specified amounts of chemicals to equipment at required times to maintain solution levels and concentrations.
- Examined and inspected machines to detect malfunctions.
Education
HIGH SCHOOL DIPLOMA -
TAYLORVILLE HIGH SCHOOL
Skills
- Problem Solving
- Punctual
- Self motivated
- Goal-Oriented
- Team Building
- Attention to Detail
- Interpersonal Skills
- Ability To Multitask
- Product knowledge
- Visual merchandising
- Inventory management
- Team collaboration
- Training and mentoring
- Hospitality and accommodation
- Shipment receiving
Timeline
REPAIR TECHNICIAN
CATERPILLAR
10.2017 - Current
PLANOGRAM/SALES FLOOR/GROCERY TEAM MEMBER
TARGET
10.2014 - 10.2017
ASSEMBLER, PAINTER, AND QUALITY CONTROL TECHNICIAN
QUALITY METAL PRODUCTS
06.2010 - 03.2015
HIGH SCHOOL DIPLOMA -
TAYLORVILLE HIGH SCHOOL