Kristofer Koudelka
Elizabethtown,Pennsylvania
Summary
Information Technology Specialist experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Active DOD Secret Clearance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Basic Leader Course Instructor
United States Army
12.2021 - Current
- Dedicated an additional 10 hours a week as an IT liaison to ensure end-user satisfaction and network capabilities.
- Delivered virtual instruction to over 640 Students deployed overseas with a 96% graduation rate.
- Trained 10 incoming peers as well as 4 new supervisors dramatically increasing the organization’s ability to train 750 additional students.
- Focused on teaching principals of leadership and supervision of subordinate personnel.
- Implemented and optimized new curriculum and day-to-day instruction to align educational strategies with industry best practices.
- Monitored student progress through test administration and adapted learning plans to optimize progress.
- Initiated new learning methods, promoting total student comprehension while curbing learning time.
Information Technology Specialist
United States Army
04.2017 - 12.2021
- Responsible for maintaining 500 Windows computer systems. Maintained current image and issued devices to users.
- Imaged Windows systems with Ghost, Clonezilla programs.
- Created and managed user accounts, user groups and implemented access controls within Active Directory for a base of over 3500 individuals.
- Used BMC Remedy ticketing systems to manage and process support actions and requests.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Delivered exceptional software troubleshooting support to end users, effectively diagnosing and resolving issues to minimize downtime and enhance user productivity.
- Conducted network troubleshooting. Cable management. Repaired and replaced hardware when problems arose.
- Installed improvements and adjusted parameters to optimize functionality.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Performed tests of functionality, security and performance of different workstations and devices.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
Infantryman (11B)
US Army
05.2013 - 03.2017
- Installed, operated and maintained field communications equipment.
- Responded to emergencies with speed, efficiency, and knowledgeable assistance.
- Trained teams on emergency situation preparedness and integration of tactical planning, equipment maintenance and weapon use.
Education
High School Diploma -
Elizabethtown Area Highschool
Elizabethtown, PASkills
- End -user support
- Software updates
- Security Protocols
- Problem solving skills
- Change request processing
- Active Directory
- Employee training and development
- Device configuration
- Comprehensive knowledge of BIOS, Windows 10/11, general maintenance, and troubleshooting
- Excellent interpersonal skills
- Active Listening
- Written Communication
Training
- Information Technology Specialist: Phase 1 February 2022
- Information Technology Specialist: Phase 2 August 2022
- Information Technology Specialist: Phase 3 August 2022
- Information Technology Specialist: Phase 4 September 2022
Certification
- Cisco Netacad: CCNA: Switching, Routing, And Wireless Essentials Badge, August 2022
- Cisco Netacad: CCNA Introduction to Networks Badge, August 2022
- Cisco Netacad: Introduction to Cybersecurity Badge, August 2022
- Cisco Netacad: Cybersecurity Essentials, August 2022
- Comptia A+ : In progress
Timeline
Basic Leader Course Instructor
United States Army
12.2021 - Current
Information Technology Specialist
United States Army
04.2017 - 12.2021
Infantryman (11B)
US Army
05.2013 - 03.2017
High School Diploma -
Elizabethtown Area Highschool
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