Kristofer Wright
Great Bend,PA
Summary
Dynamic leader with a proven track record at Core & Main, enhancing customer satisfaction and loyalty through exceptional vendor relations and strategic planning. Excelled in staff supervision and compliance reporting, significantly improving performance outcomes. Skilled in both safety protocols and delivery fleet management, achieving optimal productivity and efficiency at Gorick Construction.
Overview
14
14
years of professional experience
Work History
Branch Operations Manager
Core & Main
Binghamton, NY
12.2020 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Performed monthly compliance checks.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Inside Sales Representative
Core & Main
Binghamton, NY
06.2017 - 12.2020
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Managed friendly and professional customer interactions.
Construction Foreman
Gorick Construction
Binghamton, NY
05.2011 - 05.2017
- Supervised field crews to maximize quality and work efficiency.
- Studied and interpreted blueprints to plan construction phases and team assignments.
- Reduced safety incidents by implementing and enforcing strict safety guidelines and protocols.
- Verified and submitted team timesheets.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Documented construction and extraction workers' hours, wages and other pertinent information.
Education
No Degree - Criminal Justice
Boome Community College
Binghamton, NYHigh School Diploma -
Chenango Valley
Chenango Bridge, NY06-1995
Skills
- Strategic planning
- Opening and closing procedures
- Staff supervision
- Compliance reporting
- Delivery fleet management
- Customer and vendor relations
- Security and safety protocols
Key to Success
Awarded for providing exceptional service and support, demonstrating Core Principles and exemplifying the Core & Main vision and mission.
Timeline
Branch Operations Manager
Core & Main
12.2020 - Current
Inside Sales Representative
Core & Main
06.2017 - 12.2020
Construction Foreman
Gorick Construction
05.2011 - 05.2017
No Degree - Criminal Justice
Boome Community College
High School Diploma -
Chenango Valley
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