A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
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1
Certification
Work History
Operations Manager
Penny Bail Bonds
San Rafael, CA
2009 - 2013
Addressed customer concerns with suitable solutions.
Identified areas of deficiency and performed root-cause analysis to solve problems.
Responded to information requests from superiors, providing specific documentation.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Formed and sustained strategic relationships with clients.
Deck Engineer
Westar Marine Services
San Francisco, CA
2008 - 2009
Executed boat start-up and shut-down procedures.
Carried out hourly engine room inspections, recording essential data on main engines, generators, winches, and other equipment.
Supervised crew members during vessel operations, overseeing maintenance tasks.
Collaborated with the Captain to train crew on safety protocols, life-saving equipment, and vessel upkeep.
Worked closely with the vessel Captain and directed shore personnel during dry docking operations for large private and commercial vessels.
Coordinated with the crew on large ships to manage real-time pilot changes and crane operations.
Deckhand
BayDelta Maritime
San Francisco, CA
2005 - 2008
Maintained and organized ship's compartments for better efficiency and to easily obtain needed items.
Monitored equipment for leaks, loose pipes, broken lights, or other issues and informed mechanics of repair needs.
Safely and efficiently completed tasks as navigation look-out.
Ensured that all required safety protocols were followed while underway.
Operated navigational systems including GPS trackers, radar units, sonar systems.
Provided support to bridge personnel with lookout duties while underway.
Licensed Bail Agent
Zig Zag Bail Bonds
San Rafael, CA
1997 - 2005
Maintained records of all transactions related to bail bonds.
Advised clients on how best to meet conditions imposed by courts during pre-trial period.
Interacted with law enforcement personnel to facilitate release from jail or detention centers.
Participated in meetings with prosecutors and defense attorneys regarding client's status and progress on cases.
Analyzed case information collected from public databases, law enforcement agencies, and other sources.
Monitored compliance with court orders following release from custody.
Education
Bachelor of Arts - Criminal Justice
San Francisco State University
San Francisco, CA
Skills
Data Analysis
Business Development
Health and safety compliance
Contract Management
Operations Monitoring
High-pressure environments
Certification
CA Department of Insurance License #1842224 (1997-2013)