Kristofer Raycraft
Oceanside,CA
Summary
Experienced Organizational Design and Training Professional with a progressive background in leading the development and delivery of both live and virtual trainings. Skilled in implementing proactive strategies to enhance operational success, surpass learning standards, and foster employee engagement. Collaborative approach in working with executives to analyze data, manage projects, and support programs aimed at improving employee recruitment, engagement, and performance. Track record of increasing engagement and retention while achieving higher success rates with diverse teams. Accomplished District Manager adept at managing company assets and cultivating talent for future growth. Possesses a strategic mindset with a keen ability to identify multiple options for improvement, streamline operations, and identify opportunities for potential growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Area Leader
7-eleven
02.2023 - Current
- Led training initiatives for new hires, contributing to their rapid integration into the team environment.
- Continually assessed risks associated with business operations, taking proactive measures to mitigate potential impact on company goals.
- Established strong relationships with clients by maintaining open lines of communication and promptly addressing any issues that arose.
- Fostered an inclusive work culture where diverse perspectives were valued, promoting greater innovation among team members.
- Analyzed market trends to identify new opportunities for growth or potential areas of concern that required attention resulting in a 25% decrease in waste and 12% savings on labor month over month.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
- Enhanced team collaboration with regular meetings, progress updates, and constructive feedback sessions.
- Collaborated with other departments to ensure smooth interdepartmental coordination and alignment of objectives.
- Monitored merchandise stock and cleanliness of regional outlets, supporting unique branch identity while upholding corporate standards.
- Streamlined workflow processes to reduce redundancies, leading to a 65% increase operational improvements.
Assistant Manager
FedEx Office
05.2023 - 02.2024
- Managed operations, personnel leadership, and customer service initiatives; directed sales, merchandising, customer service experience, and inventory strategies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Developed strong working relationships with staff, fostering positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with management team to develop strategic plans for business growth and improvement.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Generated repeat business through exceptional customer service.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Associate
In-N-Out
08.2022 - 05.2023
- Support high-volume store, work collaboratively with large team, develop individuals by providing operational support, and ensure speed of service and quality standards are exceeded.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Played integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
- Facilitated training sessions for new employees, ensuring smooth onboarding process.
Training Coordinator/Field Training Consultant
7-eleven
01.2021 - 07.2022
- Developed and delivered training and coaching to New Franchisees, Franchise Designees, Corporate General Managers, Corporate Franchise Consultants, and District Manager Candidates.
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Collaborated with department managers to design customized training plans aligned with organizational goals reducing turnover from 200% to 150%
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
- Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
- Developed engaging instructional materials, including presentations, handouts, and interactive activities.
- Evaluated effectiveness of training initiatives, making adjustments as needed to optimize results.
- Delivered high-quality classroom instruction using a variety of teaching methods tailored to individual learning styles.
- Promoted a culture of continuous learning within the organization by encouraging employee engagement in training opportunities.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 45%
- Trained and mentored 300 new personnel hired to fulfill various roles.
District Manager/ Franchise Business Consultant
7-eleven
02.2009 - 01.2020
- Oversaw day-to-day operations, project management, and personnel guidance for 15 retail locations across San Diego and South Orange and South Riverside County; grew sales, improved employee engagement, and enhanced customer satisfaction scores
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
- Coordinated regional marketing efforts to increase brand visibility within target markets, attracting new customers while retaining current clientele base.
Education
BA - Professional Photography
Brooks Institute of Photography
Santa Barbara, CA07.2004
Skills
Team Management
Safety Management
Multicultural Sensitivity
Environmental awareness
Staff Development
Workforce Planning
Lean Management
Financial Acumen
Attention to Detail
Leadership skills
Team Building Practices
Team Leadership
Multi-unit management
Certification
- Lean Six SIgma Yellow Belt
- 3rd Dan Black Belt - American Tang Soo Do Alliance
- NASM, Certified Personal Trainer
- Spartan Group X Level 1 Trainer
Accomplishments
- Achieved 48% reduction in turnover through effectively helping with Situational Leadership Development.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 7 peers in the development of Customer Service Improvement Plan.
- Supervised team of 38 staff members.
- Documented and resolved companywide leadership deficiencies which led to a complete overhaul ovfleadership development protocols and accountability.
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureWork from home option401k matchPaid sick leaveHealthcare benefitsPersonal development programsQuote
When people talk, listen completely. Don’t be thinking what you’re going to say. Most people never listen.
Ernest Hemingway
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Assistant Manager
FedEx Office
05.2023 - 02.2024
Area Leader
7-eleven
02.2023 - Current
Associate
In-N-Out
08.2022 - 05.2023
Training Coordinator/Field Training Consultant
7-eleven
01.2021 - 07.2022
District Manager/ Franchise Business Consultant
7-eleven
02.2009 - 01.2020
BA - Professional Photography
Brooks Institute of Photography
Similar Profiles
Yingyi YangYingyi Yang
Franchisee and Store Manager at 7 Eleven Store, Brunswick St; 7 Eleven Store, Hamilton; 7 Eleven Store, 189 George StFranchisee and Store Manager at 7 Eleven Store, Brunswick St; 7 Eleven Store, Hamilton; 7 Eleven Store, 189 George St
Lynn ColemanLynn Coleman
Cashier/Stocker at 7-elevenCashier/Stocker at 7-eleven
Tia HeathTia Heath
Sales Associate at 7 Eleven StoreSales Associate at 7 Eleven Store
Ashton SmithAshton Smith
Cashier Assistant at 7-elevenCashier Assistant at 7-eleven
Eduardo Ruiz LinaresEduardo Ruiz Linares
Banquet Coordinator at Westin Carlsbad Resort & SPABanquet Coordinator at Westin Carlsbad Resort & SPA