Kristoferson Diez
Jersey City,NJ
Summary
Adept at driving growth and team performance, my tenure at Old Navy showcases a proven track record in staff management and business operations. Leveraging sales coaching and team leadership expertise, I've spearheaded initiatives that significantly enhanced customer service standards and revenue. My strategic approach to inventory control and marketing has consistently delivered results, underpinning my commitment to operational excellence and team development.
Overview
20
20
years of professional experience
Work History
Assistant General Manager
OLD NAVY
Kearny, NJ
02.2024 - 12.2024
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Created promotional campaigns to increase store traffic and generate revenue.
- Implemented successful business strategies to increase revenue and target new markets.
- Ensured that customer service standards were met or exceeded at all times.
- Implemented campaigns and promotions to help with developing goods and services.
- Identified customer needs and delivered relevant product solutions and promotions.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Implemented marketing strategies to increase brand awareness and revenue.
- Developed marketing plans to promote products or services offered by the company.
- Motivated and led team members to work together to achieve targets.
- Oversaw daily operations, ensuring efficiency and compliance with company standards.
Assistant General Manager
OLD NAVY
Jersey City, NJ
03.2023 - 01.2024
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Implemented successful business strategies to increase revenue and target new markets.
- Ensured that customer service standards were met or exceeded at all times.
- Identified customer needs and delivered relevant product solutions and promotions.
- Developed marketing plans to promote products or services offered by the company.
- Motivated and led team members to work together to achieve targets.
- Coordinated with the General Manager to develop and implement strategic plans.
- Oversaw daily operations, ensuring efficiency and compliance with company standards.
Assistant Store Manager
Old Navy
Jersey City, NJ
08.2022 - 03.2023
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Coached and developed store associates through formal and informal interactions.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Product Operations Specialist
Old Navy, Gap
Jersey City, NJ
09.2021 - 07.2022
- Contacted suppliers to verify shipment details.
- Distributed work orders to departments.
- Traced missing material and shipments through vendor and customer communications.
- Collaborated with marketing team members to create promotional materials for products.
- Managed movement of materials and product through production.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
Sales Associate
Old Navy, Gap
Jersey City, NJ
04.2005 - 11.2012
- Organized store by returning merchandise to proper areas and restocked displays.
- Engaged customers in friendly, professional dialogue to determine needs.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Processed transactions using a point-of-sale system.
Education
Associate of Science - Medical Assistant
Chubbs Institute
Journal Sq.10-2008
Skills
- Sales coaching
- Team leadership expertise
- Inventory control
- Sales techniques
- Business operations background
- Staff management
- Medical Assistant Skills
Languages
Tagalog/Filipino
Professional
Timeline
Assistant General Manager
OLD NAVY
02.2024 - 12.2024
Assistant General Manager
OLD NAVY
03.2023 - 01.2024
Assistant Store Manager
Old Navy
08.2022 - 03.2023
Product Operations Specialist
Old Navy, Gap
09.2021 - 07.2022
Sales Associate
Old Navy, Gap
04.2005 - 11.2012
Associate of Science - Medical Assistant
Chubbs Institute
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