Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristoffer Aguilas

St. Augustine,Florida

Summary

Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Overview

4
4
years of professional experience

Work History

Guest Advocate

Target
St.Augustine, FL
10.2021 - 03.2023
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Trained new personnel regarding company operations, policies and services.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Managed timely and effective replacement of damaged or missing products.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.

Front Desk Associate

Navy Gateway Inns and Suites, NGIS
Jacksonville, FL
08.2020 - 03.2021
  • Dealt with civilians, DOD-civilians, military individuals and people from varies countries and bases.
  • Got more involved with computers since there was more information to note down.
  • Skills that have improved in this job include problem solving, fast thinking, and communicating with others.
  • Provided timely and accurate information regarding hotel services, amenities, local attractions.

Front Desk Associate

Quality Inn
Jacksonville, FL
08.2019 - 01.2020
  • As working as a Front Desk Associate in Quality Inn my responsibilities where to sell rooms, provide help to guest, and make sure guest have a great time
  • Worked with filing documents related to the guest, worked with computers inputting information for housekeepers and guest, develop my communication skills with people to understand them and interact, and organizational skills.
  • Answered phones, booked reservations, and responded to inquiries from customers.

Education

GED -

Bishop Kenny High School
Jacksonville, Florida
2019

Skills

  • Basic understanding of computers
  • Communication with people
  • Organizational skills
  • Teamwork and friendly with other co-workers
  • Determined to get task done efficiently
  • Tourism Management
  • Personable Demeanor
  • Financial Information Review
  • Creative Solutions
  • Cash Register Operations
  • Product knowledge

Timeline

Guest Advocate

Target
10.2021 - 03.2023

Front Desk Associate

Navy Gateway Inns and Suites, NGIS
08.2020 - 03.2021

Front Desk Associate

Quality Inn
08.2019 - 01.2020

GED -

Bishop Kenny High School

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