Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
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Kristoffer Dominguez

CANYON COUNTRY,CA

Summary

Proven multitasker and team player, adept in laboratory safety protocols and exceptional customer service, honed at Quest Diagnostics and other notable employers. Excelled in creating efficient, positive environments across diverse roles, significantly enhancing client satisfaction and operational productivity without compromising quality or safety.

Overview

14
14
years of professional experience

Work History

Specimen Processor / Lab Tech

Quest Diagnostics
West Hills, CA
03.2017 - Current
  • Evaluated incoming specimens for completeness prior to performing any tests or analyses on them.
  • Participated in quality assurance activities to ensure accurate results.
  • Recorded specimen data into laboratory information systems accurately and efficiently.
  • Captured client and specimen data electronically to build and update files.
  • Performed various administrative tasks including filing, scanning documents.
  • Ensured specimens were labeled correctly and in compliance with regulations.
  • Worked effectively in team environments to make the workplace more productive.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Front Desk Agent

Hilton Garden Inn Hotel
Valencia, CA
04.2014 - 07.2019
  • Kept accurate records of guest transactions.
  • Addressed customer needs in a timely manner.
  • Resolved customer complaints promptly and courteously.
  • Stayed current on promotions, discounts, packages, and offers available at the hotel.
  • Contacted housekeeping or maintenance staff to report room or building issues.
  • Verified customer credit to establish payment method for accommodations.
  • Assisted with luggage handling for incoming guests.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Answered guest inquiries, recommending shopping, dining or entertainment.
  • Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Provided information about hotel amenities, services, and local attractions.
  • Assisted with check-in and check-out procedures for guests.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Computed bills, collected payments and made change for guests.
  • Provided excellent customer service while upholding company policies.
  • Processed payments accurately and efficiently.
  • Kept records of room availability and guest accounts, manually or using computers.
  • Managed cash drawer responsibly throughout shift.
  • Greeted, registered and assigned rooms to hotel or motel guests.
  • Generated daily reports detailing occupancy levels, revenue amounts.
  • Transmitted and received messages using telephones or telephone switchboards.
  • Ensured that all safety regulations were followed according to company standards.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked effectively in team environments to make the workplace more productive.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Floor Associate

Gap
Valencia, CA
05.2015 - 09.2017
  • Organized displays to attract customers and promote sales.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Displayed high standards for quality workmanship and routinely double-checked work.
  • Adhered to all safety regulations when handling products and equipment.
  • Maintained current store, product, and promotional knowledge to drive consistent sales.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Evaluated work areas before planning flooring layout for different projects.
  • Stocked shelves with merchandise according to company guidelines.
  • Cleaned work areas regularly including sweeping floors and emptying trash bins.
  • Assisted customers with locating merchandise in the store.

Floor Associate

Walmart
Stevenson Ranch, CA
08.2012 - 04.2014
  • Organized displays to attract customers and promote sales.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Displayed high standards for quality workmanship and routinely double-checked work.
  • Maintained current store, product, and promotional knowledge to drive consistent sales.
  • Stocked shelves with merchandise according to company guidelines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Tutor

Kumon Learning Center
Canyon Country, CA
02.2011 - 10.2012
  • Helped students review and understand previous lessons to make connection with new lesson.
  • Communicated student progress to parents and teachers through written progress reports and direct conversations.
  • Designed comfortable tutoring environment conducive to learning.
  • Worked closely with students to help develop math and essay writing skills.
  • Encouraged students to ask questions about topics they did not understand.
  • Encouraged a love for learning by making lessons interesting and relevant to students' lives.
  • Created a positive learning environment that was conducive to student success.
  • Motivated students using feedback and encouragement.

Education

Some College (No Degree) -

College of The Canyons
Valencia, CA

High School Diploma -

Bowman High School
Canyon Country
04-2012

Skills

  • Multitasking
  • Vocal expression
  • Customer service
  • Team player
  • Always eager to learn
  • Time management skills
  • Workload prioritization
  • Hazardous material handling
  • Laboratory safety protocols

Accomplishments

  • 2021 Employee of the month at Quest Diagnostics

Languages

English
Professional

References

References available upon request.

Timeline

Specimen Processor / Lab Tech

Quest Diagnostics
03.2017 - Current

Floor Associate

Gap
05.2015 - 09.2017

Front Desk Agent

Hilton Garden Inn Hotel
04.2014 - 07.2019

Floor Associate

Walmart
08.2012 - 04.2014

Tutor

Kumon Learning Center
02.2011 - 10.2012

Some College (No Degree) -

College of The Canyons

High School Diploma -

Bowman High School

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Kristoffer Dominguez