Summary
Overview
Work History
Education
Skills
Timeline
Volunteer History
Receptionist
Kristoffer McElhaney

Kristoffer McElhaney

Senior Client Advisor
Kerrville,United States

Summary

Dedicated, passionate, senior sales professional offering experience in consultative sales, team management, franchise management, digital business development, and client/customer service and satisfaction for quality organizations delivering impactful results. Actively seeking to utilize transferable skills and obtain a sales or leadership position within a company that affords opportunity for advancement with reasonable employee benefits.

Adept at: establishing customer relationships, defining needs and presenting products and services that meet those requests, communication skills and remote negotiations.

Proficient at: closing, assessing processes, offering recommendations, and introducing new strategies to augment productivity.

Excel at: time management, organization, prioritization, and communication with colleagues, clients, sales team, and other dealership staff.

A leader consistently rewarded with expanded levels of responsibility due to a track record of performance and results.

Overview

11
11
years of professional experience
5
5
years of post-secondary education

Work History

Senior Client Advisor

Principle Volvo Cars
San Antonio, United States
02.2023 - Current
  • Cultivate relationships with clients and ensure they experience both the best in customer service and luxury
  • Explain, demonstrate, and present value in all available products and technologies available - Guide and recommend best options for clients' specific wants and needs promoting honesty, integrity, and reputation for the company producing consistent excellent customer satisfaction index scores (95%+)

Sales Manager

Crenwelge Motors
Kerrville, United States
01.2020 - 02.2023
  • Promoted to Sales Manager after demonstrating reliability, commitment, and performance as a certified sales professional
  • Preside over sales responsibilities for the GMC franchise, GM Certified Pre-Owned department, and the digital responsibilities of the dealership
  • Recruit quality team members, conduct comprehensive training, and hold periodic performance reviews
  • Maintain expansive knowledge regarding the vehicle fleet, pricing, and amenities
  • Direct at least five team members in daily duties and ensure high levels of both customer and employee satisfaction with each interaction
  • Guide SEO/SEM practices, update company websites, and utilize BDC tools to promote GMC and CDJR brands
  • Oversee inventory management to ensure vehicles on hand meet consumer demand
  • Assess practices, offer recommendations, and implement new processes to drive sales and customer service
  • Create an inclusive corporate culture that supports team members and celebrates success
  • Propelled total GMC store sales by 22% YOY with YTD growth of 34% in
  • Credited with expanding the Certified GM Pre-Owned Sales Department and achieving a 96/100 audit score in Q3 2021
  • Regarded as a valuable leader with ability to motivate team members to perform

Client Advisor

Crenwelge Motors
Kerrville, United States
05.2016 - 01.2020
  • Promoted to a position in sales after demonstrating proficiency for customer service and knowledge of the vehicle fleet
  • Kept inventory organized, clean, and presentable
  • Engaged with customers, defined needs, and presented options within a preferred price point
  • Accompanied customers on test drives, highlighted amenities, and answered associated questions
  • Utilized consultative sales skills in a family-based atmosphere to convert interest into transactions creating happy customers and reliable repeat business
  • Educated customers about sales, discounts, and special offers
  • Presold finance options and maintenance items
  • Negotiated transactions while retaining desired profit levels
  • Completed financial documents, credit applications, and associated paperwork
  • Achieved and exceeded sales and service goals on a consistent basis
  • Bestowed GMC Mark of Excellence Award three years in a row
  • Additionally, awarded Top Performing Salesman of the Month on various occasions.

Make Ready Technician

Make-Ready
Kerrville, United States
07.2012 - 05.2016
  • Detailed new vehicles and trade-ins for car lots
  • Monitored supplies and requested reorders of cleaners and solvents, as required
  • Drove vehicles between car lots at the direction of management as well as delivered vehicles to various locations
  • Assisted deliveries and engaged with customers
  • Maintained dealership grounds, campus, and buildings.

Education

Bachelor of Arts - Music

Schreiner University
Kerrville
05.2011 - 05.2016

Skills

Negotiation

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Timeline

Senior Client Advisor

Principle Volvo Cars
02.2023 - Current

Sales Manager

Crenwelge Motors
01.2020 - 02.2023

Client Advisor

Crenwelge Motors
05.2016 - 01.2020

Make Ready Technician

Make-Ready
07.2012 - 05.2016

Bachelor of Arts - Music

Schreiner University
05.2011 - 05.2016

Volunteer History

Southern Oaks Church

Jan 2012 - Jan 2019 · 7 yrs

Head Front-of-House Engineer

  • Delivered exceptional leadership presiding over audio technology processes on behalf of the church. Inspected equipment, tested capabilities, and ensure the sound system was in proper working order. Presided over system-wide sound quality including mixes for services or performances. Demonstrated the ability to operate both analog and digital hardware was well as complex chains of effects.

    ● Assisted with set-up or break-down of the stage, as needed.

    ● Maintained expansive knowledge regarding the latest audio and performance technology.

    ● Updated and upgraded systems and equipment, as necessary.

    ● Identified equipment in need of repair and contracted professionals.

    ● Liaised with musicians and adjusted audio levels and preferences accordingly.

    ● Trained, mentored, and coached assistants in various aspects of the position.


SYMPHONY OF THE HILLS ASSOCIATION

Jan 2011 - Jan 2019 · 8 yrs

Symphony Violist

  • Collaborated with musicians during weekly rehearsals as well as concerts throughout the year.

    • Commissioned to perform for special occasions such as parties, weddings, and private events.



Front of House and Online Stream Engineer

Crossway Bible Church San Antonio

Jan 2023 - Present · 1 yr

Delivered exceptional leadership presiding over audio technology processes on behalf of the church. Inspected equipment, tested capabilities, and ensure the sound system was in proper working order. Presided over system-wide sound quality including mixes for services or performances. Demonstrated the ability to operate both analog and digital hardware was well as complex chains of effects.

● Assisted with set-up or break-down of the stage, as needed.

● Maintained expansive knowledge regarding the latest audio and performance technology.

● Updated and upgraded systems and equipment, as necessary.

● Identified equipment in need of repair and contracted professionals.

● Liaised with musicians and adjusted audio levels and preferences accordingly.

● Trained, mentored, and coached assistants in various aspects of the position.

Kristoffer McElhaneySenior Client Advisor