Kristoffer Spatz
Lakeside,CA
Summary
Dynamic account representative with a strong background in sales proficiency and effective communication. Successfully improved customer satisfaction ratings through proactive account management and tailored solutions, contributing to enhanced service delivery.
Overview
14
14
years of professional experience
Work History
Third Party Account Representative
ARS National Services
09.2024 - 09.2025
- Managed customer inquiries to ensure satisfaction and resolve account issues effectively.
- Utilized CRM software to track account activities and streamline communication processes.
- Assisted in the preparation of account documentation, maintaining accuracy and compliance.
- Collaborated with team members to enhance service delivery and improve customer experiences.
- Processed payments and updated billing information promptly to maintain account integrity.
Third Party Account Representative
GC Serviced
12.2017 - 11.2023
- Provided support during account transitions, ensuring seamless handover between representatives.
- Conducted follow-up communications to gauge customer satisfaction and encourage feedback.
- Maintained organized records of client interactions for future reference and accountability.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Kept detailed records of customer interactions for optimal traceability.
- Implemented customized account plans to meet individual client needs.
Yard Driver
Renzenberger Inc
01.2012 - 01.2017
- Monitored vehicle performance, conducting routine inspections and maintenance checks.
- Collaborated with team members to optimize yard layout for improved workflow.
- Implemented safety protocols, reducing on-site accidents and enhancing worker safety.
- Assisted in training new drivers on operational procedures and safety guidelines.
- Improved yard efficiency by implementing proper time management and organizational skills.
- Participated in ongoing training sessions focused on improving performance as well as staying up-to-date on industry regulations, standards, and best practices.
Education
Associate of Arts - General Studies
Mohave Community College
Kingman, AZSkills
- Customer engagement
- CRM proficiency
- Customer relationship management
- Account management
- Document management
- Goal oriented
- Sales proficiency
- Regulatory compliance
- Consultative sales
- Sales expertise
- Communication and negotiations
- Contract negotiation and closing tactics
- Cash handling
- Processing payments
- Opening and closing procedures
- Account servicing
- Contract negotiation
- Teamwork and collaboration
Timeline
Third Party Account Representative
ARS National Services
09.2024 - 09.2025
Third Party Account Representative
GC Serviced
12.2017 - 11.2023
Yard Driver
Renzenberger Inc
01.2012 - 01.2017
Associate of Arts - General Studies
Mohave Community College