Kristoffer Fischer
St. Augustine,United States
Summary
Dedicated and results-driven professional with a solid background in customer service, front office management, and banking. Adept at delivering exceptional customer experiences through effective communication and problem-solving skills. Demonstrated expertise in maintaining professional phone etiquette and conducting successful customer outreach initiatives. Proven track record of building strong relationships with clients and exceeding service expectations. Seeking to leverage a diverse skill set and experience to contribute positively to a dynamic team environment.
Overview
10
10
years of professional experience
Work History
Deli Associate
Publix Grocery Store
01.2024 - Current
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Developed strong rapport with regular customers, fostering loyalty through personalized service and attention to detail.
- Provided support during busy periods by quickly stepping into different roles within department as needed.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Injured / Out of Work
Wells Fargo
01.2019 - 01.2024
- Head Injury at workplace (Wells Fargo) in January of 2019
- Fully recovered
- Will elaborate further, if necessary.
Personal Banker
Wells Fargo
08.2017 - 01.2019
- Forged meaningful connections with customers by taking initiative to understand their needs, then thoughtfully recommended tailored solutions that empowered their financial success
- Tracked and processed customer account requests and applications.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Promoted financial products by maintaining excellent service offering knowledge.
- Digital Banking Ambassador - Led local branch Digital Engagement pilot roll out in 2018 with organized meetings around digital products and services and internal messenger articles
- Specialized focus on customer on-boarding for digital products and services relating to online banking or Wells Fargo mobile app, as well as resolution of issues pertaining to digital banking.
Teller/Lead Teller
Wells Fargo
05.2016 - 08.2017
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Served as primary point of contact for approximately 60-70 customers per day at one single teller station, providing assistance with simple account maintenance and transactions.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Front Office Coordinator
Delivery Dudes
09.2013 - 03.2016
- Facilitated anywhere from 3,500-5,000 online/phone orders per month and coordinated correct placement of orders to time with driver scheduling and food pickup.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Served as liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Cultivated positive rapport with fellow employees to boost company morale and promote driver retention.
- Assisted in hiring process, conducting interviews and onboarding new drivers to promote seamless integration into team dynamic.
- Contributed to workplace safety by ensuring compliance with established food and safety protocols while conducting regular equipment inspections.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Bachelors of Science - Entertainment Business
Full Sail University
Winter Park, FL01.2013
Skills
- Adaptable and Flexible
- Interactive communication skills
- Dependable and Cooperative
- Incoming Call Reception
- Relationship Building
- Phone Etiquette
- Data Entry
- Organization and Time Management
- Office Opening and Closing
- Cash Handling
- Computer Proficiency
Military Service
Air Force, Honorably Discharged, 2008
Personal Information
Title: Customer Service Advocate
Timeline
Deli Associate
Publix Grocery Store
01.2024 - Current
Injured / Out of Work
Wells Fargo
01.2019 - 01.2024
Personal Banker
Wells Fargo
08.2017 - 01.2019
Teller/Lead Teller
Wells Fargo
05.2016 - 08.2017
Front Office Coordinator
Delivery Dudes
09.2013 - 03.2016
Bachelors of Science - Entertainment Business
Full Sail University
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