Kristoffer T. Wilbanks
Metairie,LA
Summary
Dynamic customer service professional with a proven track record, excelling in operational efficiency and workload prioritization. Successfully enhanced check-in processes, boosting customer satisfaction. As a Training Coordinator at Frontier Airlines, I implemented effective training programs, fostering cross-functional communication and resolving customer complaints with adept problem-solving skills.
Overview
22
22
years of professional experience
Work History
Customer Service/Station Operations Representative
United Airlines
05.2013 - 12.2025
- Monitored aircraft readiness to ensure compliance with safety regulations.
- Enhanced efficiency through effective handling of check-ins and boarding processes.
- Managed customer inquiries and resolved issues efficiently, ensuring high satisfaction levels.
Customer Service Training Coordinator
Frontier Airlines
02.2004 - 05.2013
- Coordinated training sessions for new hires, ensuring alignment with company standards and timely on-boarding
- Assisted in resolving customer complaints with effective problem-solving techniques.
Education
Business
Lamar University
Beaumont, TXBusiness
University of New Orleans
New Orleans, LASkills
- Workload prioritization
- Operational efficiency
- Process management
- Cross-functional communication
Timeline
Customer Service/Station Operations Representative
United Airlines
05.2013 - 12.2025
Customer Service Training Coordinator
Frontier Airlines
02.2004 - 05.2013
Business
Lamar University
Business
University of New Orleans