Kristol Flowers
Sturgis,MI
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Looking to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Office Manager
OX Converting
08.2021 - Current
- Created 95% of spreadsheets used to communicate with owners and corporate level, which include inventory and breakdown of processes.
- Able to back up and perform Shipping/Receiving position for when the Manager is absent.
- Log and report all ins and outs.
- Log processes and give daily, weekly, and monthly updates to all levels of management.
- Process PO's in database assuring payment.
- Permanent member of safety committee and attend bi-monthly meetings, documenting minutes for all members, and logging information for company records.
- Assist production floor by helping out in banding/wrapping room, assist with incoming trucks, cleaning/janitorial duties/end of day cleaning for different departments.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Reported to senior management on organizational performance and progress toward goals.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
BDC Manager
BDC, Jim Stykemain's Chevrolet Buick GMC
09.2020 - 07.2021
- Created and developed BDC center for this dealership.
- Started on Service side, answering phone calls, scheduling service appointments, processing work orders and following up with survey calls after appointments for continuous improvements to be noted and made in the future.
- Provided training on products offered by the dealership, as well as business marketing and strategies to promote successful sales.
- Worked closely with Sales team, answering all in-coming calls and emails, arranging appointments with Sales associates and following up with all online traffic.
- Maintained knowledge of all inventory, new and used.
- Set personal and departmental goals, actively updated them and spoke daily with my other employees about ways to improve our daily/monthly/yearly goals.
- Posted appointments on internal board to notify sales department.
- Logged customer comments in dealer management system for follow-up.
- Managed and conducted outbound calling and texting campaigns to attract business and meet objectives.
- Offered incentives to reschedule no-show and canceled appointments.
- Generated promotional letters, postcards and emails to encourage customers to visit dealership.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Stayed current on company offerings and industry trends.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Reported to owner of dealership as to progress in BDC department.
Sales Associate
Auto Park Ford Sturgis
01.2020 - 08.2020
- Follow up with customers interested in purchasing a vehicle via email or telephone.
- Maintain contact with those customers via telephone or email, providing information on vehicles of interest.
- Ford provided training courses to keep up with changes in the automotive industry.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Delivered vehicles sold in professional manner, as well as followed up with customer's post sale to ensure product/customer satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
Service Writer/Advisor
Auto Park Ford
09.2015 - 10.2019
- Assisted customers, answered phones, scheduled shop, scheduled outside services.
- Creator of spreadsheet used for dealership communication.
- Processor of all dealership inventory through service.
- Fleet advisor
- Master certified Service Advisor through Ford.
- Consulted with customers to assess service requirements and produce accurate orders.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Associate of Science - Business management, Criminal justice
American InterContinental University
Hoffman Estates, IL06.2009
Skills
- Customer Service
- Management
- Excel
- Microsoft Office
- Microsoft Word
- Sales
- Retail sales
- Data Entry
- Office Management
- Accounts Receivable
- Inventory Control
- Clear Oral/Written Communication
- Organizational Skills
- Office Administration
- Excellent Multi-Tasking Ability
Timeline
Office Manager
OX Converting
08.2021 - Current
BDC Manager
BDC, Jim Stykemain's Chevrolet Buick GMC
09.2020 - 07.2021
Sales Associate
Auto Park Ford Sturgis
01.2020 - 08.2020
Service Writer/Advisor
Auto Park Ford
09.2015 - 10.2019
Associate of Science - Business management, Criminal justice
American InterContinental University
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