Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kriston Hathway

Tabor City,NC

Summary

Dynamic and dedicated professional with extensive experience in customer service at Coleman's Drive-in. Proven ability to enhance customer satisfaction through effective communication and conflict resolution. Skilled in cash handling and food safety, consistently maintaining high standards of cleanliness and organization while training new staff to excel in a fast-paced environment. Hardworking waitress with several years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.

Overview

12
12
years of professional experience

Work History

Waitness

Coleman's Drive-in
Tabor City, NC
05.2024 - Current
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Organized take-out orders efficiently according to customer requests.
  • Communicated daily specials to customers.
  • Performed basic math calculations when computing bills for customers' meals.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Trained new employees to perform duties.
  • Filled condiments and napkin containers during slack periods.
  • Responded to ad hoc cleaning duties at end of shift.

Waitness

Domino's Pizza
Whiteville, NC
03.2023 - 06.2023
  • Provided excellent customer service in a fast-paced dining environment.
  • Took orders accurately and efficiently from customers at the counter.
  • Maintained cleanliness and organization of dining area throughout shifts.
  • Assisted in training new staff on menu items and service procedures.
  • Handled cash transactions and processed payments with precision.
  • Responded to customer inquiries and resolved issues effectively.
  • Developed positive relationships with regular customers through friendly conversation.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Answered questions about menu items, ingredients, and pricing.
  • Organized take-out orders efficiently according to customer requests.
  • Enforced safety guidelines for employees and patrons of the restaurant.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Stocked service areas with supplies during slow periods.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.

Waitness

Tokyo Express Restaurant
Whiteville, NC
08.2021 - 10.2022
  • Provided excellent customer service in a fast-paced dining environment.
  • Took orders accurately and efficiently from customers at the counter.
  • Delivered food and beverages promptly to enhance customer experience.
  • Handled cash transactions and processed payments with precision.
  • Assisted in training new staff on menu items and service procedures.
  • Collaborated with kitchen staff to ensure timely meal preparation.
  • Developed positive relationships with regular customers through friendly conversation.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Took orders for food and drinks and delivered them to guests.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Answered questions about menu items, ingredients, and pricing.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Bussed tables as needed during peak hours.
  • Replenished beverages when necessary.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Prepared salads, appetizers, and garnishes to assist kitchen staff.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Demonstrated knowledge of wine selection, pairings, vintages.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Filled condiments and napkin containers during slack periods.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Responded to ad hoc cleaning duties at end of shift.

CNA

Brunswick Health & Rehab
Calabash, NC
01.2019 - 08.2021
  • Maintained cleanliness and organization of patient rooms and common areas.
  • Monitored vital signs and reported changes to nursing staff.
  • Assisted patients with daily living activities and personal hygiene needs.
  • Documented patient progress in electronic health records accurately.
  • Communicated effectively with patients to provide emotional support and comfort.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Documented patient care services by charting in designated areas.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Reported changes in patient conditions to registered nurse or physician.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Monitored food intake and output as directed by nursing staff.
  • Provided emotional support to family members during difficult times.
  • Transported residents within the facility as needed.
  • Utilized appropriate safety measures when handling hazardous materials or waste products.
  • Recognized signs, symptoms of abuse, neglect and reported them per policy.
  • Assisted with range of motion exercises and other rehabilitative activities per physician orders.
  • Educated patients on self-care techniques that would help them maintain their independence.
  • Participated in educational programs designed to improve knowledge of health care practices.
  • Facilitated communication between patients, family members, and healthcare professionals.
  • Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Helped residents walk with or without self-help devices.
  • Used mobility devices to transport patients.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Distributed drinking water and nourishment to residents.
  • Assisted residents in preparing for activities and social programs.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Supported non-ambulatory residents in range of motion exercises.
  • Collected specimens, monitored vitals, and maximized patient comfort to maintain optimal environment.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Supplied, collected and emptied patient bedpans on frequent basis.
  • Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
  • Collected specimens from patients for laboratory testing purposes.

CNA

Autumn Care Of Shallotte
Shallotte, NC
01.2014 - 08.2018
  • Communicated effectively with patients to provide emotional support and comfort.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Reported changes in patient conditions to registered nurse or physician.
  • Monitored food intake and output as directed by nursing staff.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Utilized appropriate safety measures when handling hazardous materials or waste products.
  • Assisted with range of motion exercises and other rehabilitative activities per physician orders.
  • Participated in educational programs designed to improve knowledge of health care practices.
  • Educated patients on self-care techniques that would help them maintain their independence.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Helped residents walk with or without self-help devices.
  • Used mobility devices to transport patients.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Distributed drinking water and nourishment to residents.
  • Supported non-ambulatory residents in range of motion exercises.
  • Collected specimens, monitored vitals, and maximized patient comfort to maintain optimal environment.

Education

Some College (No Degree) - CNA

Brunswick Community College
Supply, NC

Skills

  • Food safety
  • Order accuracy
  • Cash handling
  • Menu knowledge
  • Customer engagement
  • Table service
  • Team collaboration
  • Time management
  • Conflict resolution
  • Communication skills
  • Problem solving
  • Staff training
  • Professional demeanor
  • Adaptability
  • Efficiency under pressure
  • Active listening
  • Food handling safety
  • Customer service
  • Stress management
  • Patient care
  • Vital sign monitoring
  • Electronic health records
  • Infection control procedures
  • Personal hygiene assistance
  • Customer relationship management
  • Safety compliance
  • Emotional support provision
  • Effective communication
  • Physical stamina
  • Multitasking and organization
  • Dressing assistance
  • Compassion and empathy
  • Emergency response
  • Bathing assistance
  • Toileting assistance
  • Clinical documentation
  • Lifting and transferring
  • Flexibility and adaptability
  • Bedside manner
  • Feeding assistance
  • End-of-life care

Timeline

Waitness

Coleman's Drive-in
05.2024 - Current

Waitness

Domino's Pizza
03.2023 - 06.2023

Waitness

Tokyo Express Restaurant
08.2021 - 10.2022

CNA

Brunswick Health & Rehab
01.2019 - 08.2021

CNA

Autumn Care Of Shallotte
01.2014 - 08.2018

Some College (No Degree) - CNA

Brunswick Community College

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