Overview
Work History
Education
Skills
Timeline
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Kriston Martin

Abilene,TX

Overview

19
19
years of professional experience

Work History

Owner

The Last Stop La Ulitima Parada
Abilene, TX
12.2021 - 08.2024
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Trained and motivated employees to perform daily business functions.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Assisted in recruiting, hiring and training of team members.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

Assistant General Manager

Buffalo Wild Wings
Abilene, TX
09.2010 - 05.2020
  • Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Optimized table turnover rates by training staff on efficient service techniques and refining seating arrangements for peak hours.
  • Maintained a clean and inviting atmosphere within the restaurant by implementing strict cleanliness standards for both staff members and the dining area itself.
  • Implemented cross-training initiatives among team members which increased flexibility in staffing and improved overall service delivery.
  • Managed financial responsibilities including budget development, cost control measures, and revenue tracking.
  • Collaborated with General Manager to develop strategic plans for business growth in alignment with company objectives.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Boosted employee morale through recognition programs, leading to higher retention rates and improved teamwork.
  • Increased sales with targeted marketing promotions and event planning for special occasions.
  • Reduced food waste by closely monitoring inventory levels, ordering supplies as needed, and adjusting menus accordingly.
  • Completed inventory purchases and oversaw shipment processing.
  • Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
  • Managed team of up to 80 restaurant staff, maintaining exceptional customer service and quality standards.
  • Conducted regular meetings with staff to discuss performance and address any issues.
  • Analyzed daily sales figures and developed strategies to increase sales.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Oversaw food preparation and monitored safety protocols.
  • Purchased food and cultivated strong vendor relationships.

Sales Associate

Kmart
Abilene, TX
02.2008 - 02.2010
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Sales Associate

Wal Mart
Portales, NM
07.2005 - 07.2009
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Recommended complementary purchases to customers, increasing revenue.
  • Used in-store system to locate inventory and place special orders for customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.

Education

High School Diploma -

Portales High School
Portales, NM
05.2003

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Operations Management
  • Business Management
  • Business Planning
  • Staff Management
  • Marketing
  • Staff hiring
  • Business Development
  • Cost Control

Timeline

Owner

The Last Stop La Ulitima Parada
12.2021 - 08.2024

Assistant General Manager

Buffalo Wild Wings
09.2010 - 05.2020

Sales Associate

Kmart
02.2008 - 02.2010

Sales Associate

Wal Mart
07.2005 - 07.2009

High School Diploma -

Portales High School

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Kriston Martin