Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
10
10
years of professional experience
Work History
Twitch Streamer Assistant
Twitch
06.2021 - 10.2021
Engaged audience through interactive gameplay and live chat, fostering community growth.
Developed unique streaming content strategies to enhance viewer retention and engagement.
Analyzed viewer metrics and feedback to refine content delivery and improve user experience.
Collaborated with fellow streamers for joint events, increasing visibility and follower base.
Managed real-time technical issues during streams, ensuring uninterrupted broadcasting quality.
Implemented promotional campaigns on social media to attract new viewers to the channel.
Conducted regular assessments of streaming equipment and software for optimal performance.
Photo Lab Sales Associate
Walgreens
02.2017 - 04.2020
Educated clients on various printing options, fostering informed decision-making and customer satisfaction.
Managed inventory levels of photo supplies, optimizing stock availability for timely order fulfillment.
Collaborated with team members to streamline workflow processes, improving efficiency in order processing.
Trained new associates on operational procedures and customer service techniques, promoting team cohesion.
Addressed customer inquiries and resolved issues promptly, maintaining high standards of service excellence.
Implemented promotional displays for photo products, driving increased sales through effective merchandising strategies.
Accepted and completed in-person and online orders for photographs and photo merchandise.
Provided high level of assistance to customers regarding special photo projects.
Processed and handled film, negatives and prints in accordance with quality standards.
Store Manager
Allstar Comics Cards & Games
07.2014 - 02.2016
Oversaw daily operations, ensuring effective inventory management and merchandising standards.
Developed staff training programs, enhancing team performance and customer service skills.
Implemented sales strategies, resulting in improved store profitability and customer engagement.
Analyzed sales reports to identify trends, adjusting product offerings accordingly to meet customer demands.
Managed employee schedules, optimizing labor costs while maintaining operational efficiency.
Coordinated promotional events, increasing foot traffic and boosting brand visibility within the community.
Cultivated strong vendor relationships, negotiating terms that enhanced supply chain efficiency and product availability.
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Assisted with hiring, training and mentoring new staff members.
Sales Associate
Walgreens
03.2012 - 05.2014
Assisted customers with product selection and inquiries to enhance shopping experience.
Maintained a clean and organized sales floor to promote a welcoming environment.
Demonstrated product features and benefits to support customer decision-making.
Processed transactions accurately and efficiently at the point of sale system.
Collaborated with team members to restock merchandise and manage inventory levels.
Learned store policies and procedures to ensure compliance during daily operations.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Engaged with customers to effectively build rapport and lasting relationships.
Assisted customers in selecting photo products and services, enhancing overall shopping experience.
Processed digital and film orders using advanced imaging software, ensuring quality control and accuracy.
Prepared merchandise for sales floor by pricing or tagging.