Kristopher Ayers
Savannah,Georgia
Summary
Logistics professional with comprehensive experience in training and operational management. Proven ability to streamline processes and enhance team performance through effective training programs. Known for fostering collaborative environments and adapting to changing demands to achieve optimal results. Key skills include leadership, communication, and process optimization.
Overview
5
5
years of professional experience
Work History
Package Handler Trainer
FedEx
05.2023 - Current
- Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
- Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
- Collaborated with management to address specific skill gaps and tailor training programs accordingly.
- Increased employee retention, providing consistent feedback and constructive criticism during one-on-one coaching sessions.
- Evaluated employee progress through ongoing assessments, adjusting teaching methods as needed for optimal results.
Customer Service Representative
Agro/Americold logistics
06.2020 - 08.2022
- Handles incoming calls and inquiries from prospective customers
- Provides Customer additional information and explain services
- Maintain customer accounts and record account information
- Follow communication guidelines and procedures
- Learned to quickly assess the proper tools to resolve situations
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Account Manager
Onbrand24
11.2019 - 06.2020
- Communicated with clients to better understand their needs and requirements
- Allocated resources to better assist the client
- Managed and trained 190+ agents
- Worked cooperatively with other account managers to further the companies goals
- Identified key agents for promotions into support roles
- Scheduled agents
- Managed time clock adjustments and assisted with payroll
- Crisis management during Covid-19
- Conflict resolution for disgruntled clients and consumers
- Ran reports for members of management detailing progress and potential risks or problems
Education
Diploma -
Battery Creek High School
Beaufort, SC01.2012
Skills
- Order picking
- Safety awareness
- Label reading
- Supply management
- Package sorting
- Warehouse safety
- Product Inspections
- Packing boxes
- Barcode scanners
- Machine operation
Timeline
Package Handler Trainer
FedEx
05.2023 - Current
Customer Service Representative
Agro/Americold logistics
06.2020 - 08.2022
Account Manager
Onbrand24
11.2019 - 06.2020
Diploma -
Battery Creek High School
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