Summary
Overview
Work History
Education
Skills
Timeline
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Kristopher Barnette

Omaha,NE

Summary

Proven leader in customer service and team management, I excelled at Antidote Salon by enhancing client retention and fostering professional growth among staff. Skilled in multitasking and problem-solving, I adeptly managed high call volumes and optimized staff schedules, significantly improving operational efficiency. My proficiency in technology and guest relations consistently delivered outstanding client experiences.

Overview

8
8
years of professional experience

Work History

Front Desk Manager

Antidote Salon
04.2022 - Current
  • Greeted clients and customers upon arrival, offered assistance, and answered questions to build rapport and client retention.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
  • Responded to telephone, email and in-person inquiries regarding booking or rescheduling appointments.
  • Having a line of strong communication with staff members and clients.
  • Worked with multiple booking and software systems.

Front Desk Receptionist

Urbane Salon And Day Spa
11.2020 - 02.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in & check-out process.
  • Maintained organized and clean front office area to create professional and welcoming environment for clients and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting clients upon arrival at the front desk.
  • Managed high-volume phone calls & emails, from clients and staff at all times.
  • High level of multitasking & organization skill throughout the day.

Salon Manager

True Aveda Lifestyle Salon
05.2016 - 09.2020
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Self driven on any and all tasks.
  • All work was done and submitted electronically on either a Mac computer or MacBook, strong computer skills.
  • Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak busy seasons to maintain exceptional customer service levels.
  • Resolved customer concerns promptly and efficiently to maintain a strong reputation within the clientele.
  • Quickly and efficiently managed high call volumes & email and customer chats from two salons, even when not present in the building.

Education

High School Diploma -

Grand Island Senior High
Grand Island, NE

Skills

  • Customer Service
  • Check-in and Check-out Procedures
  • Problem-Solving
  • Guest Relations
  • Reception expertise
  • Proficient multitasker
  • Excellent Customer Service skills
  • Self motivated
  • Able to work alone or with a team
  • Very experienced in answering and handle phone calls
  • Experienced in Apple & Android Software

Timeline

Front Desk Manager

Antidote Salon
04.2022 - Current

Front Desk Receptionist

Urbane Salon And Day Spa
11.2020 - 02.2022

Salon Manager

True Aveda Lifestyle Salon
05.2016 - 09.2020

High School Diploma -

Grand Island Senior High

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Kristopher Barnette