Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristopher Bethea

Waco

Summary

Dynamic operations leader with extensive experience at Jimmy John's, driving operational efficiency and strategic planning. Proven track record in enhancing productivity and reducing costs through innovative solutions. Skilled in relationship building and KPI tracking, fostering teamwork to achieve organizational goals and elevate customer satisfaction.

Overview

13
13
years of professional experience

Work History

Director of Operations

Jimmy John's Sandwiches/Premium Loaves
11.2023 - Current
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Oversaw daily operations across multiple stores (27) ensuring seamless coordination and efficient execution of tasks.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Defined, implemented, and revised operational policies and guidelines.
  • Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
  • Analyzed customer feedback and identified areas for improvement to drive business success.

District Manager

Jimmy John's Sandwiches/Premium Loaves
03.2021 - 11.2023
  • Mentored and coached team members to foster productive and engaging work environment.
  • Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
  • Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
  • Established and monitored quality assurance standards to achieve operational excellence.
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.

District Manager

Jimmy John's
12.2012 - 06.2015
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Oversaw daily operations across multiple stores (27) ensuring seamless coordination and efficient execution of tasks.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Defined, implemented, and revised operational policies and guidelines.
  • Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
  • Analyzed customer feedback and identified areas for improvement to drive business success.

General Manager

Jimmy John's Sandwiches
10.2017 - 04.2021
  • Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
  • Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Improved operational efficiency by streamlining processes and implementing innovative solutions.
  • Reduced food waste through better inventory management and portion control, leading to increased profitability.
  • Increased customer satisfaction by implementing effective staff training and performance management programs.
  • Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
  • Cultivated an inclusive workplace culture that encouraged teamwork, promoted diversity, and supported professional growth opportunities for all employees.
  • Contributed to community engagement efforts through participation in local events, sponsorships of charitable initiatives, and partnerships with area schools or organizations.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.

Department Manager

Old Navy
06.2015 - 10.2017
  • Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
  • Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
  • Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
  • Improved staff retention rates by offering competitive compensation packages and fostering a supportive work environment.
  • Maintained a visually appealing department layout that effectively showcased products and enticed customers to make purchases.
  • Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
  • Ensured compliance with company policies, procedures, and safety standards throughout all aspects of department operation.
  • Implemented loss prevention measures that significantly reduced instances of theft or damage within the department.
  • Collaborated with other department managers to develop cross-functional promotions that drove store-wide sales growth.
  • Resolved escalated customer complaints professionally and diplomatically, ultimately turning dissatisfied shoppers into loyal patrons.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Education

Associate Of Arts - Business

McLennan Community College
Waco, TX
12.2010

Skills

  • Operational efficiency
  • Operations oversight
  • Strategic planning
  • Strategic planning and execution
  • Business management
  • Operations management
  • Teamwork and collaboration
  • Relationship building
  • KPI tracking

Timeline

Director of Operations

Jimmy John's Sandwiches/Premium Loaves
11.2023 - Current

District Manager

Jimmy John's Sandwiches/Premium Loaves
03.2021 - 11.2023

General Manager

Jimmy John's Sandwiches
10.2017 - 04.2021

Department Manager

Old Navy
06.2015 - 10.2017

District Manager

Jimmy John's
12.2012 - 06.2015

Associate Of Arts - Business

McLennan Community College

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