Kristopher Boddie
Information Technology
Cypress,TX
Summary
Experienced Systems Specialist with over 18 years of experience in Information Technology and Banking. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
18
18
years of professional experience
Work History
Help Desk Representative
Callon Petroleum Company
07.2022 - Current
- Responded to inquiries by phone, email and walk-up requests.
- Walked user through series of steps to determine problem and implement likely solution.
- Used established procedures to identify critical customer and system issues and escalate problems to appropriate person or group.
- Logged activities in tracking system to maintain accurate, timely records.
- Installed new desktop systems and migrated data to new machines.
- Patched software and installed new versions to eliminate security problems and protect data.
Senior System Specialist
First National Bank Of Livingston
08.2007 - 07.2022
- Responsible for Onboarding and Offboarding of all new and current employees in AD, Office 365, and phone System.
- Troubleshoot and process support tickets in Help Desk in a timely manner.
- Answer phone calls from employees or customers and troubleshoot any software or hardware issue.
- Project Management – Plan and implement any upgrade of critical bank software assigned to IT.
- Work with Fiserv to resolve any disruption in service.
- Deployment of OS upgrades using MDT and/or PDQ Deploy
- Responsible for maintaining an inventory system for all hardware and software assets.
- Gather and produce all Electronic Banking and Analytical data for monthly technology meeting.
- Implement or change Group Policy settings as needed per IT Manager.
- Administrator of Lockbox Payment system.
- Assist with SCO Capture balancing upon request from DP Clerk.
- Responsible for processing and balancing all financial documents requiring reconciliation in DP and TCM.
- Process and print MICR lines on all Teller transaction documents prior to CAR implementation.
- Process Daily ACH and FED transactions.
- Balance Institution and perform EOD, EOM, and EOY Core Updates.
- Assist with Lockbox operations as needed.
Office Manager
Brookshire Brothers
08.2004 - 07.2007
- Balance all cash drawers and reconcile the store's daily financials.
- Assist with customer needs such as check cashing, wire transfers and general questions.
- Manage the front-end employees
Education
High School Diploma -
LCA
Livingston, TX05.2004
Skills
- Active Directory (On Prem)
- Azure Hybrid Management
- Group Policy Management
- Cisco VMWare and VDI Support
- Cylance Implementation and Management
- Mitel Phone Support
- Financial Data Entry and Balancing
- Fiserv Premier Banking Products and Services
- Help Desk Administration (Spiceworks, ConnectWise, and ManageEngine)
- PDQ Software Suite Implementation and Management
- Microsoft OS Installation, Deployment and Support
- Microsoft O365 Management
- Powershell Scripting
- Remote Desktop Support (Connectwise and Zoho Access)
- SQL and DB2
- IBM Core Mainframe, iNAV
- Windows 7, 10, and 11 Support
Timeline
Help Desk Representative
Callon Petroleum Company
07.2022 - Current
Senior System Specialist
First National Bank Of Livingston
08.2007 - 07.2022
Office Manager
Brookshire Brothers
08.2004 - 07.2007
High School Diploma -
LCA
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