Kristopher Brisco
Lake Charles,LA
Summary
Strategic Supervisor with experience in safety protocols and hazard management. Expertise in conducting risk assessments, implementing safety procedures, and ensuring compliance with regulations. Strong focus on collaboration and achieving operational safety goals. Reliable and adaptable, skilled in problem-solving, training personnel, and maintaining safe work environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Security Officer
Lake Charles Memorial Health System
Lake Charles, LA
11.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained detailed logs of daily activities, incidents, and actions taken during shifts as evidence in potential legal proceedings or investigations.
- Trained new security officers on hospital policies, emergency response plans, and communication strategies.
- Supported the Hospital''s Lost and Found process by managing the inventory system for lost items within the premises.
- Coordinated routine fire drills for hospital staff to ensure preparedness in case of an emergency situation.
- Conducted risk assessments on an ongoing basis which led to improvements in overall hospital security practices.
- Facilitated safety presentations and participated in staff meetings to educate hospital employees on current security policies and procedures.
- Monitored CCTV cameras and alarm systems for security breaches.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Superintendent/Safety (Field Operations)
Loram Maintenance of Way
USA
07.2021 - 09.2023
- Spearheaded the development of a safety culture within the organization by championing process safety initiatives and promoting employee engagement in safety-related activities. Staying up to date with all OSHA and FRA mandated rules and regulations.
- Lead personnel or crew members ranging from 2 to 8 persons.
- Identify candidates among the assigned crew for advancement.
- Identify performance or behavioral issues among crew members and coach for correction, while consulting with Assistant Manager for possible disciplinary action.
- Direct and assist the training of new employees in company policies, machine operations, maintenance practices, safety procedures, and unique customer requirements
- Maintain a disciplined operation, including enforcement of standard operating practices and safety procedures at the crew level.
- Responsible for service reliability by ensuring scheduled preventive maintenance is being performed and correcting all equipment defects in a timely manner to assure consistent product quality and a reliability target of at least 98%.
- Control the key cost drivers of the operation to meet budgeted targets, specifically labor, material, and travel.
- Develop and maintain relationships with key contacts on customer railroads, to manage service and quality expectations, maximize track access and production and, if necessary, handle disputes prior to escalation.
- Create written production and incident reports for both internal and external customers
- Can operate Loram's on track Maintenance of Way equipment and/or on track vehicles in both operating and travel modes.
- Ability to lead a comprehensive and appropriate job briefing during operations shifts, maintenance shifts, and while conducting maintenance tasks.
- Consistently follows safe work processes, procedures and rules. Able to locate all emergency equipment and demonstrate correct operation.
- Conducts machine inspections to identify problems, defects, changes, and hazards. Interpreted blueprints, specifications and schematics to complete accurate work.
Correctional Officer IV
TDCJ Stiles Unit - Beaumont, TX
06.2020 - 07.2021
- Supervises and provides security of offenders performing technical skills such as construction, maintenance, laundry, food service, and in varied industrial and agricultural operations which involve climbing stairs and ladders, and climbing around the inside or outside of buildings; works outdoors and indoors without air conditioning; works around motorized or moving equipment and machinery; and is subject to all types of weather.
- Responds to emergencies, including climbing stairs and ladders while searching for escaped offenders, hearing calls for and calling for help, giving first aid at the emergency site, carrying an injured or unconscious offender or employee various distances to safety up or down stairs and ladders; and uses force and deadly force, including the use of chemical agents and firearms, to control offenders
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
- Enforced rules and regulations to maintain order among inmates.
- Established positive working relationships and maintained boundaries with resident offenders.
Customer Service Representative Supervisor
AT&T
Houston, TX
06.2018 - 07.2019
- Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution.
- Offers alternative solutions where appropriate with the objective of retaining customer's business.
- Handles business transactions in connection with activation of new customer accounts.
- Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar.
- Makes financial decisions to protect/collect revenues and adjusts customer accounts. May sell all products and services offered by the company.
- Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Evaluated staff performance and provided feedback to improve customer service delivery.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Monitored customer service calls to verify representatives' adherence to service standards and best practices.
Residential Technician
Comcast
Houston, TX
05.2015 - 11.2016
- Responsible for providing excellent customer service to customers on a daily basis, and answering any questions they may have.
- Installing equipment such as cable set top boxes, modems, and setting up customer owned equipment.
- Troubleshooting intermittent internet issues, video, on demand, and any other problems customers may be experiencing.
- Carrying a ladder (75lbs) and working on poles, as well as strands. Standing on feet for continuously for several hours at a time. Climbing into attics, as well as crawl spaces.
- Maintained safety standards during installations, reducing the incidence of workplace accidents.
Transit System Security Officer
MTS
San Diego, CA
08.2012 - 12.2013
- Maintained up-to-date knowledge on relevant local laws and ordinances, effectively enforcing rules and regulations within the transit system.
- Managed conflict resolution between passengers by employing effective de-escalation techniques, promoting a peaceful environment for all riders.
- Collaborated with fellow security officers to develop comprehensive security plans for special events held at transit facilities.
- Reduced incidents of vandalism by conducting regular inspections of transit property and promptly reporting damages.
- Assisted passengers with wayfinding and provided information on schedules, fares, and services, improving overall customer satisfaction.
- Safeguarded fare collection equipment from tampering or theft through regular inspections and immediate reporting of any issues found.
- Utilized strong communication skills in documenting daily activities and incident reports, providing accurate records for management review.
- Supported law enforcement officers in maintaining order during emergency situations, ensuring a swift resolution and minimal disruption to transit operations.
- Provided first aid assistance when necessary, demonstrating quick thinking and medical preparedness in emergency situations.
- Consistently applied transit system laws and verbally reprimanded or officially cited violators.
- Authenticated boarding passes, identification, and fares to prevent fraudulent travel.
Journeyman Painter
Brock Group - Port Arthur, TX
04.2011 - 06.2012
- With little to no supervision, match specified colors by using premixed paints, or mixing color and pigment, oil, and thinning and drying additives.
- Apply paint to protect from corrosion or deterioration, surfaces of buildings, towers and other structures.
- Clean and maintain equipment and assure proper equipment is being used for the specified tasks. Followed safety protocols and used protective equipment during painting projects to minimize risk.
- Used brushes, spray guns and paint rollers to paint surfaces.
- Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
- Participated in regular safety meetings, contributing to ongoing improvement efforts for job site practices.
IT
US Navy - San Diego, CA
USA
07.2008 - 11.2012
- Conducted preventive maintenance; following OSHA guidelines. Assigned anywhere from 5-15 maintenance checks weekly.
- Proficient in computer functions and programs, typing 40-50 wpm. Experienced in Microsoft Word, Excel, Office, PowerPoint, WindowsXP and other programs.
- Armed Internal and topside rover. Patrolling spaces outside and within the skin of the ship. While in port and overseas. POW, Petty Officer of the Watch, Responsible for answering phones, maintaining deck logs, checking visitors badges and proper clearance.
- Conducted research on network products, services, protocols and standards for network procurement and development efforts.
- Implemented and managed operating systems and software, security systems and intrusion detection systems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues. Configured hardware, devices, and software to set up work stations for crew members.
- Created user accounts and assigned permissions. Installed and configured operating systems and applications.
Education
Certificate - Information Systems
IT-A Tech School (Navy) - Pensacola, FL
01.2009
Highschool Diploma -
Nederland High - Nederland, TX
01.2008
Skills
- Construction Safety
- Workplace Safety Practices
- Proven Safety Record
- Military Experience
- Data Entry
- Operating Systems
- Desktop Support
- Data Analysis
- Leadership Development
- Schematic and Blueprint Understanding
- Environmental Awareness
- Time Management
- Performance Evaluation
- Budget Management
- Equipment Maintenance
- Conflict Resolution
- Hiring and Onboarding
- Hand and Power Tool Operation
- Safe Operating Procedures
- Dependable and Hardworking
- Employee Training
- Decision-Making
- Presentations
- Relationship Building
- Equipment Operation
Certification
NCCER CSSS/CSST
OSHA 30
HAZWOPER 40
BLS CPR/FIRST AID/AED
Additional Information
Volunteer Work: I9 Sports Boys Youth Basketball Coach
Certifications
NCCER CSSS/CSST
OSHA 30
HAZWOPER 40
BLS CPR/FIRST AID/AED
Timeline
Security Officer
Lake Charles Memorial Health System
11.2024 - Current
Superintendent/Safety (Field Operations)
Loram Maintenance of Way
07.2021 - 09.2023
Correctional Officer IV
TDCJ Stiles Unit - Beaumont, TX
06.2020 - 07.2021
Customer Service Representative Supervisor
AT&T
06.2018 - 07.2019
Residential Technician
Comcast
05.2015 - 11.2016
Transit System Security Officer
MTS
08.2012 - 12.2013
Journeyman Painter
Brock Group - Port Arthur, TX
04.2011 - 06.2012
IT
US Navy - San Diego, CA
07.2008 - 11.2012
Certificate - Information Systems
IT-A Tech School (Navy) - Pensacola, FL
Highschool Diploma -
Nederland High - Nederland, TX