Kristopher Brown
Summary
Dynamic professional who excels in customer service analysis and technical support. Expert in logistics support and complaint resolution, demonstrated through significant process improvements and customer satisfaction enhancements. Skilled in multitasking and adaptability, with a strong foundation in both team leadership and operational optimization.
Overview
14
14
years of professional experience
Work History
Customer Service Analyst
Kellogg's
07.2022 - 02.2025
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Implemented best practices and process improvements to boost supply chain performance.
- Used analytical models and mathematical analysis to create and maintain key performance metrics.
- Forged relationships with multiple vendors and suppliers to improve cost-effective delivery options.
- Resolved problems, improved operations and provided exceptional service.
Customer Service Specialist
TE Connectivity
08.2021 - 07.2022
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Managed timely and effective replacement of damaged or missing products.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Technical Support Agent
Spectrum
10.2018 - 06.2021
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Team Leader
Target
08.2011 - 10.2018
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Conducted regular reviews of operations and identified areas for improvement.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Education
High School Diploma -
Whetstone High School
Columbus, OH06-2009
Skills
- Report preparation
- Logistics support
- Complaint resolution
- Order management
- Account management
- Staff education and training
- Issue and complaint resolution
- Multitasking Abilities
- Adaptability and flexibility
- 80 wpm typing speed
Timeline
Customer Service Analyst
Kellogg's
07.2022 - 02.2025
Customer Service Specialist
TE Connectivity
08.2021 - 07.2022
Technical Support Agent
Spectrum
10.2018 - 06.2021
Team Leader
Target
08.2011 - 10.2018
High School Diploma -
Whetstone High School
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