Kristopher Brown
Summary
Dynamic Customer Service Analyst who excels in order management and customer satisfaction. Skilled in SAP ERP and cross-functional collaboration. I effectively resolved complex issues, enhancing operational efficiency and fostering strong vendor relationships. Committed to delivering exceptional service and driving results in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Customer Service Analyst
Kellogg's
07.2022 - 02.2025
- Forged relationships with multiple vendors and suppliers to improve cost-effective delivery options.
- Collaborated with cross-functional teams to resolve customer issues effectively.
- Managed order processing and fulfillment activities for efficient supply chain operations.
- Managed all aspects of customer order fulfillment including tracking shipments, resolving discrepancies, ensuring timely deliveries and providing follow-up communication with customers.
- Analyzed data from various sources such as SAP ERP system, Excel spreadsheets, to make informed decisions regarding operations.
Customer Service Specialist
TE Connectivity
08.2021 - 07.2022
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Managed timely and effective replacement of damaged or missing products.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Technical Support Agent
Spectrum
10.2018 - 06.2021
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Education
High School Diploma -
Whetstone High School
Columbus, OH06-2009
Skills
- Order management
- SAP ERP system
- Customer satisfaction
- Customer relationship management
- Account management
- Order fulfillment
- Supply chain operations
- Cross-functional collaboration
- Microsoft office expertise
- 80 WPM typing speed
Timeline
Customer Service Analyst
Kellogg's
07.2022 - 02.2025
Customer Service Specialist
TE Connectivity
08.2021 - 07.2022
Technical Support Agent
Spectrum
10.2018 - 06.2021
High School Diploma -
Whetstone High School
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