Kristopher Carter
Harrisburg,SD
Summary
Empathetic individual with more than six years' working as a Group Facilitator for a financial organization. Highly polished and professional and promoting integrity and relationship-building talents.
Overview
13
13
years of professional experience
Work History
Learning & Development Facilitator
Wells Fargo
03.2017 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Monitored participant workflow and behaviors throughout training process.
- Delivered instructional presentations on equipment use, focusing on efficiency and risk.
- Developed effective training plans based on department needs and objectives.
- Tracked attendance and evaluated progress for assigned trainees.
- Prepared and presented supplementary learning material to support structured lessons.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Facilitated virtual, in-person and blended learning sessions.
Fraud and Claims Operations Specialist
Wells Fargo
03.2014 - Current
- Reviewed individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
Lead Teacher
Truks-n-trykes 2 Daycare
08.2010 - 05.2013
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Conferred with parents about student progress to boost family involvement and enhance student support.
Education
Bachelor of Arts - Social Work
Maryville University of Saint Louis
St Louis, MO05.2027
High School Diploma -
Washington High School
Sioux Falls, SD05.2001
Skills
- Brainstorming
- Effective Communication
- Feedback Delivery
- Decision Making
- Conflict Resolution
- Facilitation Techniques
- Active Participation
- Goal Setting
- Time Management
Timeline
Learning & Development Facilitator
Wells Fargo
03.2017 - Current
Fraud and Claims Operations Specialist
Wells Fargo
03.2014 - Current
Lead Teacher
Truks-n-trykes 2 Daycare
08.2010 - 05.2013
Bachelor of Arts - Social Work
Maryville University of Saint Louis
High School Diploma -
Washington High School
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