Kristopher Davis
Mannington,WV
Summary
Driven by a results-focused approach, I significantly enhanced operational efficiency and employee retention at Ultimate Shine Car Wash through innovative site management and leadership development. Skilled in multitasking and organization, I excel in creating safe, productive environments, driving sales growth, and fostering strong customer relationships. Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Site Manager
Ultimate Shine Car Wash
2023.12 - 2024.07
- Maintained a safe work environment by implementing strict safety protocols and conducting regular inspections.
- Oversaw daily progress and ensured tasks were completed on schedule, resulting in timely project completion.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Led successful execution of opening and closing activities, closely monitoring shift changes to drive operational effectiveness and maximize business results.
- Continuously reviewed processes for areas of improvement opportunities that ultimately led to increased overall operational efficiency at job site.
General Manager
Dairy Queen Grill & Chill (BFS Foods)
2023.06 - 2023.11
- Demonstrated strong leadership skills in managing budget implementations, conducting employee reviews, organizing training programs and establishing effective schedules.
- Skillfully led a team of professionals from various backgrounds, cultivating a cooperative work atmosphere and promoting strong employee morale.
- Strategized and executed plans to drive sales growth and enhance profitability.
- Executed comprehensive training initiative to enhance staff skills and enhance service quality.
- Provided immediate resolution to customer complaints and feedback, fostering strong relationships with previously dissatisfied customers.
- Assisted in recruiting, hiring and training of team members.
Area Manager
Dunkin' (Doughnut Joes, LLC)
2018.05 - 2023.06
- Implemented a successful employee recruitment strategy, conducting interviews and selecting candidates while also introducing a mentoring program to enhance feedback and engagement.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Increased employee retention rates through an inclusive and supportive work environment.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Consistently exceeded company goals and targets while leading a cohesive team in a positive work environment.
- Responsible for conducting regular food safety audits at various restaurant locations, maintaining compliance with company and health regulations on product storage and handling.
- Promoted cooperative dialogue among colleagues to navigate disagreements, resulting in enhanced team dynamics and an overall positive organizational culture.
- Developed and executed plans to enhance customer experience and drive revenue growth.
- Achieved significant financial savings through the implementation of cost-saving measures, while simultaneously upholding excellent quality standards and providing exceptional service.
Shift Leader
Great American Cookies
2016.06 - 2018.07
- Trained new employees and delegated daily tasks and responsibilities.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Planned menus for different events, seasons and customer requests.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
Shift Leader Manager
Fox's Pizza Den
2014.05 - 2016.06
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Communicated with management on food inventory stock to request order placement.
Retail Shift Leader
Sears
2011.10 - 2014.02
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Stayed up-to-date on industry trends and competitor activities, adjusting sales tactics accordingly for continued success.
- Achieved consistent monthly sales growth by implementing effective upselling methods and maintaining regular client follow-ups.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong connections with repeat clientele by consistently remembering their preferences and proactively meeting their needs during visits.
- Optimized overall team productivity by providing support for sales floor activities, including restocking shelves and assisting customers as necessary.
Education
No Degree - Sociology
West Virginia University
Morgantown, WV05.2014
High School Diploma -
Lincoln High School
Shinnston, WV05.2009
Skills
- Leadership Development
- Health and safety compliance
- Site Management
- Coaching and Mentoring
- Multitasking and Organization
- Budgeting and Cost Savings
- Shift Scheduling
- Problem-Solving
- Customer Relationship Management
- Loss Prevention
- Sales Tracking
- Safe Food Handling and Storage
Accomplishments
- Sears: Achieved "Best of Blue" on multiple occasions. This bonus incentive was awarded to associates who would meet 3 major sales metrics each month. (Attachments, Protection Agreements,
- Sears: Achieved first management position when promoted to Shift Leader of Hardware/Lawn&Garden/Fitness Department.
- Dunkin': Achieved Area Manager promotion by exhibiting hard work and dedication from entry level position through middle management.
- Dunkin': Increased weekly sales by approximately $7,000 while managing Fairmont, WV location.
- Dunkin': As Area Manager, oversaw the Grand Opening of Westover Dunkin'.
- Dairy Queen: Managed a dedicated, loyal crew to achieve increased sales and promote exceptional customer service at a location that had been struggling to do so under past management.
- Dairy Queen: Assembled a group of employees that would aid in shift coverage and new hire training for other locations in the network. Helping alleviate undue stress and hardship of these neighboring locations, my crew and I were able to promote retention of both staffing and customer loyalty.
- Ultimate Shine Car Wash: As Shift Leader, I oversaw team safety and training to promote an exceptional Grand Opening of Whitehall, WV location.
- Ultimate Shine Car Wash: As Assistant Site Manager, helped exceed company-wide record of membership sales. Location acquired over 1,000 Members within the first month of business and 2,000 within the second month.
Certification
- ServSafe Certification (National Restaurant Association) : June 2023-June 2028
- Certified Food Safety Manager (National Registry of Food Safety Professionals) : March 2021-March 2026
References
John DaCosta
Restaurant General Manager
Dunkin'
304-933-3666
DD349901@joedefaziooil.com
Co-Worker
Teresa Hamrick
Supervisor
Michael's
304-627-5892
TMHamrick830@gmail.com
Co-Worker/Manager
Kaytlyn Mobbs
Pharmacy Technician
Sam's Club
304-481-0336
SmackThatTater@icloud.com
Co-Worker
Timeline
Assistant Site Manager
Ultimate Shine Car Wash
2023.12 - 2024.07
General Manager
Dairy Queen Grill & Chill (BFS Foods)
2023.06 - 2023.11
Area Manager
Dunkin' (Doughnut Joes, LLC)
2018.05 - 2023.06
Shift Leader
Great American Cookies
2016.06 - 2018.07
Shift Leader Manager
Fox's Pizza Den
2014.05 - 2016.06
Retail Shift Leader
Sears
2011.10 - 2014.02
No Degree - Sociology
West Virginia University
High School Diploma -
Lincoln High School
- ServSafe Certification (National Restaurant Association) : June 2023-June 2028
- Certified Food Safety Manager (National Registry of Food Safety Professionals) : March 2021-March 2026
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