Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Geek Squad Agent Badge
Work Availability
Timeline
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Kristopher D. Brown-Gray

Virginia Beach,VA

Summary

Motivated and detail-oriented professional with a strong work ethic and a passion for delivering high-quality results. Skilled at collaborating with teams, solving problems efficiently, and adapting to fast-paced environments. Eager to apply my skills and dedication to contribute positively to a dynamic organization. Committed to continuous learning and personal growth to achieve both individual and company goals.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Field Agent Installer

Best Buy
10.2021 - Current
  • Responsible for the delivery, installation, repair and haul-away of basic complexity appliances, televisions and other tech.
  • Attend to delivery duties, including the installation, networking and repair of devices with a focus on home theater equipment and appliances
  • Provide a seamless client experience by providing advice on product placement, services and other content
  • Lead and assist on two person jobs as well as perform work alone

Sub-contractor/Lead

Robinson Transportation
01.2017 - 07.2021
  • Pick, pack, and ship the items to customers, providing tracking information and managing customer inquiries.
  • Deliver materials to the customer, which includes assistance with loading and unloading and ensuring delivery of ticket with material
  • Assist warehouse personnel with pulling and preparing orders for shipment as needed, as well as receiving, verifying, staging and stocking incoming material
  • Proper use of warehouse equipment including electric pallet jack, telxon, scanners, etc.

Installer/Lead

Blues Transportation
12.2011 - 12.2016
  • Trained new installers on safety protocols and proper tool usage to maintain compliance.
  • Conducted regular inspections of equipment to identify issues and implement timely repairs.
  • Evaluated installation processes, proposing improvements that resulted in enhanced service delivery.
  • Operated tools, equipment, and machinery according to safety standards.
  • Installed complete systems/appliances at new residential and business construction sites.
  • Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.
  • Improved installation efficiency by streamlining processes and utilizing time-saving techniques.

Reconditioning Associate

Carmax
08.2010 - 09.2011
  • Responsible for completing cosmetic inspections, final quality inspections, as well as vehicle cleaning, paint touch-up, wet sanding, and buffing of CarMax used, new, and customer vehicles according to CarMax standards.
  • Duties including but not limited to, zone maintenance, prep for delivery, vehicle receiving, inventory scanning, vehicle movement (both on and off lot), basic vehicle detailing including car wash, wash bay, interior cleaning/vacuuming and exterior cleanliness.

Education

Management Information Systems

Liberty University
Lynchburg, VA, United States
12.2009

HS Diploma -

Salem High School
Virginia Beach, VA, United States
06.2008

Skills

  • Leadership
  • Communication
  • Problem Solving
  • Computer Literacy
  • Adaptation
  • Attention to Detail
  • Teamwork
  • Programming
  • Physical fitness
  • Vehicle operation

Accomplishments

  • Resolved product issue through consumer testing.
  • Achieved high quality star ratings through effectively helping with programming and set up of tech.
  • Achieved high valued service by completing deliveries and installations with accuracy and efficiency.
  • DOT certified
  • Top Team of the month on several occasions
  • Within Top 5 team rankings in the region

Certification

  • Certified DOT driver (Best Buy)
  • SQL (SOLOLEARN)
  • AWS Cloud Practitioner (Amazon)
  • Intro to Cybersecurity (CISCO)

Languages

English
French

Geek Squad Agent Badge

Years of service Badge

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Field Agent Installer

Best Buy
10.2021 - Current

Sub-contractor/Lead

Robinson Transportation
01.2017 - 07.2021

Installer/Lead

Blues Transportation
12.2011 - 12.2016

Reconditioning Associate

Carmax
08.2010 - 09.2011

Management Information Systems

Liberty University

HS Diploma -

Salem High School