Kristopher D. Brown-Gray
Virginia Beach,VA
Summary
Motivated and detail-oriented professional with a strong work ethic and a passion for delivering high-quality results. Skilled at collaborating with teams, solving problems efficiently, and adapting to fast-paced environments. Eager to apply my skills and dedication to contribute positively to a dynamic organization. Committed to continuous learning and personal growth to achieve both individual and company goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Field Agent Installer
Best Buy
10.2021 - Current
- Responsible for the delivery, installation, repair and haul-away of basic complexity appliances, televisions and other tech.
- Attend to delivery duties, including the installation, networking and repair of devices with a focus on home theater equipment and appliances
- Provide a seamless client experience by providing advice on product placement, services and other content
- Lead and assist on two person jobs as well as perform work alone
Sub-contractor/Lead
Robinson Transportation
01.2017 - 07.2021
- Pick, pack, and ship the items to customers, providing tracking information and managing customer inquiries.
- Deliver materials to the customer, which includes assistance with loading and unloading and ensuring delivery of ticket with material
- Assist warehouse personnel with pulling and preparing orders for shipment as needed, as well as receiving, verifying, staging and stocking incoming material
- Proper use of warehouse equipment including electric pallet jack, telxon, scanners, etc.
Installer/Lead
Blues Transportation
12.2011 - 12.2016
- Trained new installers on safety protocols and proper tool usage to maintain compliance.
- Conducted regular inspections of equipment to identify issues and implement timely repairs.
- Evaluated installation processes, proposing improvements that resulted in enhanced service delivery.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems/appliances at new residential and business construction sites.
- Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.
- Improved installation efficiency by streamlining processes and utilizing time-saving techniques.
Reconditioning Associate
Carmax
08.2010 - 09.2011
- Responsible for completing cosmetic inspections, final quality inspections, as well as vehicle cleaning, paint touch-up, wet sanding, and buffing of CarMax used, new, and customer vehicles according to CarMax standards.
- Duties including but not limited to, zone maintenance, prep for delivery, vehicle receiving, inventory scanning, vehicle movement (both on and off lot), basic vehicle detailing including car wash, wash bay, interior cleaning/vacuuming and exterior cleanliness.
Education
Management Information Systems
Liberty University
Lynchburg, VA, United States12.2009
HS Diploma -
Salem High School
Virginia Beach, VA, United States06.2008
Skills
- Leadership
- Communication
- Problem Solving
- Computer Literacy
- Adaptation
- Attention to Detail
- Teamwork
- Programming
- Physical fitness
- Vehicle operation
Accomplishments
- Resolved product issue through consumer testing.
- Achieved high quality star ratings through effectively helping with programming and set up of tech.
- Achieved high valued service by completing deliveries and installations with accuracy and efficiency.
- DOT certified
- Top Team of the month on several occasions
- Within Top 5 team rankings in the region
Certification
- Certified DOT driver (Best Buy)
- SQL (SOLOLEARN)
- AWS Cloud Practitioner (Amazon)
- Intro to Cybersecurity (CISCO)
Languages
English
French
Geek Squad Agent Badge
Years of service Badge
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Field Agent Installer
Best Buy
10.2021 - Current
Sub-contractor/Lead
Robinson Transportation
01.2017 - 07.2021
Installer/Lead
Blues Transportation
12.2011 - 12.2016
Reconditioning Associate
Carmax
08.2010 - 09.2011
Management Information Systems
Liberty University
HS Diploma -
Salem High School